Brytni Grillo
Prescott Valley,USA
Summary
Experienced professional with a background in crisis management, providing support and resources to individuals facing high-stress situations. Strong focus on collaborative teamwork, adapting to evolving needs, and delivering measurable outcomes. Expertise in counseling, conflict resolution, and emergency response, showcasing proven ability to handle sensitive information while maintaining composure under pressure. Recognized for reliability and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crisis Case Manager
POLARA HEALTH
04.2021 - Current
- Facilitates adult recovery team meetings to discuss patient care plans.
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
- Ensures coordination of care by collaborating with team members of different organizations.
- Completed psychosocial evaluations and needs assessments.
- Documents progress of clients throughout their inpatient experience.
- Submits referrals, notes, and authorizations when necessary.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Case Manager
MINGUS MOUNTAIN ACADEMY
05.2019 - 04.2021
- Coordinated between various entities to manage cases.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Maintained caseload of 20 patients, working under strict deadlines.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Certified Peer Support Specialist
NAZCARE
01.2019 - 05.2019
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Developed and optimized treatment plans to help clients continue to progress.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
Paraprofessional
ACORN MONTESSORI SCHOOL
08.2016 - 05.2018
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Supervised students and maintained security throughout school buildings and on field trips.
- Provided students with personalized educational, behavioral and emotional support.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Administrative Assistant
DRIVETIME CAR SALES
09.2013 - 11.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05.2003
Skills
- Interpersonal skills
- Problem-solving abilities
- Attention to detail
- High-energy attitude
- Time management
- Multitasking Abilities
- Organizational skills
- Relationship building
Certification
- Certified Peer Support Specialist
- Certified paraprofessional
- First aid/AED certified
- Fingerprint clearance card
Timeline
Crisis Case Manager
POLARA HEALTH
04.2021 - Current
Case Manager
MINGUS MOUNTAIN ACADEMY
05.2019 - 04.2021
Certified Peer Support Specialist
NAZCARE
01.2019 - 05.2019
Paraprofessional
ACORN MONTESSORI SCHOOL
08.2016 - 05.2018
Administrative Assistant
DRIVETIME CAR SALES
09.2013 - 11.2015
- Certified Peer Support Specialist
- Certified paraprofessional
- First aid/AED certified
- Fingerprint clearance card
High School Diploma -
Bradshaw Mountain High School
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