Tamera Dingle
Virginia Beach,VA
Summary
Obtained a background in crisis management, skilled in providing support and resources to individuals in high-stress situations. Strong focus on team collaboration, adapting to changing needs, and achieving tangible results. Expertise in counseling, conflict resolution, and emergency response, with proven ability to handle sensitive information and maintain composure under pressure. Known for reliability and effective communication. Desired to enhance my education to ensure growth within my field of study.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crisis Case Manager
Lifes Journey
07.2025 - Current
- Facilitated successful transitions from crisis stabilization units to community-based services.
- Provided emotional support during crisis situations, promoting recovery and resilience.
- Assisted clients in navigating complex systems, fostering self-sufficiency and independence.
- Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
- Enhanced communication between clients and service providers, ensuring timely access to appropriate resources.
- Verifying clients insurance information, Assisting clients to obtain insurance.
- Managed caseload to satisfy multiple patients with diverse needs.
- Ensuring clients charts are complete
Mental Health Skill Builder
Lifes Journey
09.2024 - 07.2025
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health skill building.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Documented psychiatric services and responses to treatment in patient case files.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
- Facilitated smoother transitions for clients returning to work or school by providing tailored reintegration support plans.
- Strengthened community partnerships to enhance referral networks and expand resources available to clients.
Server, Banquet Server, Bartender
Mermaid Winery
04.2021 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
MHSS Internship
Lifes Journey
05.2024 - 09.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Camp Counselor
Micron
07.2022 - 07.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA12-2024
High School Diploma -
Grafton High School
Yorktown, VA05-2020
Skills
- Team leadership
- Quick learner
- Fast learner
- Problem-solving
- Teamwork and collaboration
- Goal-oriented mindset
- Interpersonal and social skills
- Attention to detail
- Treatment Planning
- Patient referrals
- Discharge planning
- Intake screening
- Referral coordination
- Daily living activities educator
- Outstanding communication skills
- Creative and resourceful
- Client advocacy
- Professional boundaries
- Self-care strategies
Certification
QMHP- Qualified Mental Health Professional
Timeline
Crisis Case Manager
Lifes Journey
07.2025 - Current
Mental Health Skill Builder
Lifes Journey
09.2024 - 07.2025
MHSS Internship
Lifes Journey
05.2024 - 09.2024
Camp Counselor
Micron
07.2022 - 07.2022
Server, Banquet Server, Bartender
Mermaid Winery
04.2021 - 04.2025
Bachelor of Arts - Psychology
Norfolk State University
High School Diploma -
Grafton High School
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