Awilda Gonzalez

Coordinated program referrals for community-based resources. Offered friendly and efficient service to customers, handled challenging situations with ease. Coordinated individualized discharge plans to manage safe transition back into community and home environments.

Conduct comprehensive, efficient, and sensitive intake and assessment, triage crisis needs and act as an advocate for customers with community based agencies, government agencies and others, modeling appropriate communication methods and successfully assist customers to obtain benefits and assistance to ameliorate the crisis. Conduct timely, efficient and active internal and external referral processes and follow up timely on all referrals and document outcomes, determining appropriate next steps and appropriateness of referred services. Determine need for direct assistance from Community Crisis Network emergency fund based on written criteria and ensure follow up steps are taken by customer as agreed to before recommending customer for subsequent emergency assistance. Provide short term case management (90 days) and ensure support so customer's crisis is ameliorated. As directed provide long term case management and/or engage customer to long term case management, utilizing in-house resources. Conduct outreach to engage partners at community sites and represent the Agency's vision and values, ensuring relationships are developed proactively and consistent with SCAP's strategic initiatives. Develop relationships with customers and their communities representing the Agency's community action philosophies. Coordinate and work actively with partners and colleagues as a team to conduct case conferencing when appropriate and utilizing the family development process and solutions focused approaches, documenting outcomes on a timely basis.

Provided ongoing directions and leadership for program operations

Improved success of program by making proactive adjustment to operations

Maintained safe and security of all residents and staff

Oversees all program operations to ensure success of the program in meeting client needs

Recruiting, hiring, coaching, mentor and supervising a multidisciplinary group of onsite staff that includes understanding and responding to vicarious trauma both for self and for staff members

Hires and review performances of all management staff

Ensuring that all staff receives high quality bi-weekly individual and group and monthly group supervision that is reflective and prioritizes improvement of client centered practices (CCP)

Ensures operations are in compliance with regulatory requirements (OTDA & HRA)

Completing annual staff performance evaluations, developing staff professional development plans and strong utilization of the agency's performance management tools

managing and administering the shelter program including fiscal, management of budget, billing, adherence to agency, city, state and federal regulations, successfully completing program audits by city, state and federal regulations

Collaborating with internal department to ensure program run effectively (Training department, Domestic Violence Administration, Human Resources, Development, Finances and Legal Department)

Manage program services for the quality and consistency

Developing donor relationship in partnership with other community with the development department, including hosting donor tours, and working with donor's/volunteers for special events at the site

Ensures support and education provided and documented to assist residents in their transition into the community including referral's to appropriate social services agencies where the facility does not provide the needed services.

Supervise social services staff and provided weekly individual and group supervision

Ensure social services staff has appropriate external support and supplies as needed to effectively execute task

Ensure commitment to and compliance with meeting all the Division of Youth are Family Justice (DYFJ) of ACS standards to promote community re-entry, permanency, safety and well-being

Oversees maintenance case records and appropriate statics in conformity with all mandates

Collaborate closely with Executive Director to ensure close communication and collaboration between all disciplines within the team including with DOE teachers

Monitor and coordinate with other services providers involved in the family's life such as; ACS Supervisor, Case Planner, Teacher, Pediatrician, Preventives Services

Provided Clinical oversight, intervention and emergency response to address client critical incidents

Supervise 5 to 6 Health Care Integrators in the delivery of services to Bridges to Health families

Provide weekly supervision for staff that includes support, education and accountability

Ensure Individual Health Plans, Progress notes and all necessary case recording are up to date

Monitor and review HCI required document and track all cases to ensure what Waiver services providers are assigned to each child

Monitor and ensure training and development

Ensure quarterly team meeting with OCFS, Case planner and ACS are schedule on time

Participate in weekly supervision with program Director

Supervise and coordinate activities of personnel engaged in carrying departmental objectives in unit of Foster Boarding Home program

Reviewing unit's workload, schedules, personnel assignment and status of on-going work, projects, and available personnel for work assignment in order to plan unit activity

Assigning specific duties personnel, such as enforcing of agency rules and regulations or government laws and codes; conducting investigations or research, writing informative or operational reports and working on special projects, considering children and their families knowledge and experience

Reviewing reports, papers, and other records prepared by personnel for clarity, completeness, accuracy, and conformance with agency policies

Assigning of the child to a FBH social worker and keeping records of admission and discharges and compiles occupancy-census data.