Bryton McDonald
Saratoga Springs,UT
Summary
Dynamic professional with extensive experience in high-volume automotive service management. Skilled in preventative maintenance, vehicle inspections, and fostering customer satisfaction. Committed to developing team members for improved performance and career advancement.
Overview
3
3
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil
Lehi, Utah
11.2025 - Current
- Managed daily operations for high-volume automotive service center.
- Supported coaching, training, and development of employees to improve performance and prepare team members for certifications and promotions.
- Managed staffing, scheduling, labor hours, and overtime while keeping proper coverage.
- Tracked and improved key performance metrics, including customer satisfaction, service times, sales performance, email capture, and vehicle count.
- Conducted interviews and helped with hiring and onboarding new employees.
- Set monthly and daily team goals and communicated expectations clearly.
- Handled customer concerns professionally and supported strong customer satisfaction.
- Monitored technician compliance with company safety procedures and service standards.
- Trained employees on customer service, automotive services, additional services, and operational procedures.
- Held employees accountable through coaching, performance discussions, and corrective action when needed.
- Helped improve store performance while developing and training a largely new team.
Team Lead
Tagg N Go
Lehi, Utah
12.2024 - 10.2025
- Led team members during daily shifts and helped keep work on track with company standards.
- Detailed customer vehicles with strong focus on cleanliness and quality.
- Trained and supported new employees on detailing steps and customer service expectations.
- Assigned tasks and helped maintain an organized, productive work environment.
- Assisted customers and resolved concerns to support a positive experience.
- Helped maintain equipment supplies and a clean, safe work area.
- Supported management with daily operations and team performance.
Team Lead
Megaplex Theaters
Lehi, Utah
10.2023 - 08.2024
- Supported team members during busy shifts and coordinated daily theater operations.
- Delivered friendly, professional customer service in a fast-paced environment.
- Trained new employees on company procedures, customer service, and job duties.
- Assigned tasks and supported completion of daily responsibilities.
- Assisted with customer concerns and resolved issues quickly and professionally.
- Maintained cleanliness, organization, and safety throughout theater.
- Supported management with opening, closing, and other daily operational duties.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05-2024
Skills
- Automotive knowledge and maintenance
- Preventive maintenance and inspections
- Oil changes and fluid services
- Fluid identification and recommendations
- Basic troubleshooting and service procedures
- Customer education and vehicle care
- Team leadership and management
- Employee training and development
- Hiring and interviewing skills
- Customer service excellence
- Scheduling and labor management
- Performance management strategies
- Coaching and conflict resolution
- Sales goals achievement
- Operational leadership skills
- Time management expertise
- Effective communication skills
- Problem-solving abilities
- Fast-paced operations management
- Operational Leadership
- Time Management
- Communication
- Problem Solving
- Fast-Paced Operations
Timeline
Service Center Manager
Valvoline Instant Oil
11.2025 - Current
Team Lead
Tagg N Go
12.2024 - 10.2025
Team Lead
Megaplex Theaters
10.2023 - 08.2024
High School Diploma -
Westlake High School