B. Scott Norris
BOLIVAR,OH
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Owner/operator
Scott's Lawn Care
10.2004 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Management Trainee/controller
84 Lumber
05.2002 - 10.2004
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Education
Bachelor of Science - Business Administration/Computer Information Syste
Heidelberg University
Tiffin, OH05.2002
Skills
- Operational Reporting
- Budget Development
- Sales Negotiation
- Financial Planning
- Personnel Management
- Relationship Management
- Problem Solving
- Decision Making
- Project Management
- Customer Service
Timeline
Owner/operator
Scott's Lawn Care
10.2004 - Current
Management Trainee/controller
84 Lumber
05.2002 - 10.2004
Bachelor of Science - Business Administration/Computer Information Syste
Heidelberg University
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