B'Shari Robinson
Stone Mountain,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot
11.2020 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answers constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Teen Program Coordinator
Boys and Girls Club
09.2018 - 02.2019
- Increased program attendance by actively promoting events through social media and community outreach efforts.
- Maintained detailed records of participant attendance, progress, and outcomes to track program success over time.
- Established a safe and supportive environment for teens, fostering personal development and growth.
- Coordinated special events such as field trips or workshops, providing unique learning experiences for participants.
Server
Bahama Breeze
04.2018 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
No Degree - Psychology
Georgia State University
Clarkston, GA12.2019
No Degree - Psychology
Georgia Gwinnett College
Lawrenceville, GA08.2018
No Degree - Psychology
Paine College
Augusta, GA05.2008
High School Diploma -
Central Gwinnett High School
05.2007
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Call Center Operations
- Customer satisfaction measurement
- Microsoft Outlook
- Microsoft Excel
- Building rapport
- Documentation
- Product Knowledge
Additional Information
Versatile and motivated worker with a high proficiency in front of house support. Focused multitasker with an outstanding ability in managing multiple projects at once. Patient communicator with stellar written, verbal and interpersonal skills. Customer service oriented with proven successes in conflict resolution and customer satisfaction. Adept team player that works well under pressure and in group environments. Great team leader with strengths in crowd management, event organization and outstanding hostess etiquette.
Assessments
- Building Relationships for Childcare Providers, Familiar, 07/01/19
- Conscientiousness, Proficient, 12/01/19
- Intermediate Word Processing with Microsoft Word, Familiar, 10/01/18
- Delivery Driver, Highly Proficient, 03/01/20
- Typing, Completed, 02/01/20
- Receptionist, Familiar, 02/01/20
- Attention to Detail, Proficient, 03/01/20
Timeline
Customer Service Representative
The Home Depot
11.2020 - Current
Teen Program Coordinator
Boys and Girls Club
09.2018 - 02.2019
Server
Bahama Breeze
04.2018 - 10.2018
No Degree - Psychology
Georgia State University
No Degree - Psychology
Georgia Gwinnett College
No Degree - Psychology
Paine College
High School Diploma -
Central Gwinnett High School
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