Brittany Tjepkes
Lynnwood,WA
Summary
Enthusiastic, professional, and passionate job seeker; eager to contribute to the community through dedication, attention to detail, and excellent organizational skills.
Overview
17
17
years of professional experience
Work History
Front Desk Medical Receptionist
Western Washington Medical Group
08.2022 - Current
- Expertly coordinates patient scheduling, accurate registration, check-in, and payment processing.
- Manages multi-line phone and computers systems while pleasantly greeting and compsassionately assisting patients.
- Adheres to strict federal guidelines to protect patient privacy.
Radiology Mammography Tech Aide
The Everett Clinic
08.2020 - 08.2022
- Coordinated patient care throughout screening, diagnostic imaging, and pathology protocol via multiple modalities including: Mammography, MRI, CT, Nuclear Medicine, Fluoroscopy, X-Ray, and Ultrasound.
- Requested and provided film and medical records, reports, and addendums for continued care.
- Scheduled, arrived, and delegated patient appointments to suite best practice and optimal patient experience using the Epic platform.
- Verified insurance coverage and prior-authorizations for patient coverage and billing purposes.
Front Desk Lead
Quality Inn And Suites
10.2018 - 07.2020
- Utilized dynamic, expedient customer service techniques to build patron-staff relationships and identify opportunities for growth.
- Efficiently managed a fast-paced front desk operation by strategically delegating daily tasks, enforcing hotel policy, and positively supporting our team with a hands-on approach.
- Negotiated specialty rate plans for local small businesses and tourism groups to increase occupancy and customer satisfaction.
Customer Service Representative
PetSmart
08.2013 - 10.2018
- Mastered positions in every department for team support, optimal animal care, and fluid coverage of task load.
- Contributed to client retention rates by providing outstanding customer service to a varied range of clientele.
- Recognized district wide for consistently exceeding sales goals and promoting customer loyalty by identifying and recommending relevant products, services, rewards programs.
Care Provider
Brookdale Senior Living
07.2009 - 11.2017
- Provided community outreach, engaging resident activities, clerical assistance, and comprehensive tours for perspective residents.
- Maximized resident satisfaction in a memory care community by empathetically assisting individuals with personal care tasks, ambulation, family engagement, and daily enrichment activities.
Law Office Assistant
Snohomish County Prosecuting Attorney's Office
06.2007 - 06.2009
- Collaborated with staff to evaluate and remedy needs of legal staff and elected officials.
- Managed office inventory by restocking supplies and placing purchase orders.
- Kept file records organized, updated, and readily accessible via filing processes, digitizing records, and couriering documents.
Education
Some College (No Degree) - Liberal Arts And General Studies
Everett Community College
Everett, WAHigh School Diploma -
Everett High School
Everett, WA2009
Timeline
Front Desk Medical Receptionist
Western Washington Medical Group
08.2022 - Current
Radiology Mammography Tech Aide
The Everett Clinic
08.2020 - 08.2022
Front Desk Lead
Quality Inn And Suites
10.2018 - 07.2020
Customer Service Representative
PetSmart
08.2013 - 10.2018
Care Provider
Brookdale Senior Living
07.2009 - 11.2017
Law Office Assistant
Snohomish County Prosecuting Attorney's Office
06.2007 - 06.2009
Some College (No Degree) - Liberal Arts And General Studies
Everett Community College
High School Diploma -
Everett High School
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