Jessica Herrera
Holiday,FL
Summary
Seeking a challenging position utilizing my skills and work experience that will allow the opportunity for growth. I have over 15 years of experience working as a Front Desk Receptionist, Recently moving to Tampa. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Texas Health Womens Care
Frisco, Texas
12.2024 - Current
- Managed appointment schedules using EMR Epic.
- Collected patient information and verified insurance details accurately.
- Processed payments and handled billing inquiries professionally.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Wellness Coordinator
Diagnostic Clinics Medical Group
12.2023 - Current
- In charge of the physical activity of patients
- Yoga chair
- Zumba Gold Zumba Toning
- Make monthly Reports
- Set up all the events for our Patients.
Front Desk
Arlington Perinatal
01.2022 - 11.2023
- Collect Copayments and Balances
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Create new charts for patients and translate and help with Spanish speakers' patients
- Also help to with training for Front desk position
- Using centricity for scheduling appointments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Administration / COVID19 Vaccine Clinic
Houston Methodist Hospital
01.2020 - 01.2021
- Responsible for creating new patient charts
- Patient check in and check out
- Scanning documents daily/ on EPIC Scheduling
- Bilingual Translation for Spanish speaking patients
- Close batch at end of the day.
Front Bilingual translation and taking all spanish calls
Key Whitman Eye Center
01.2016 - 09.2018
- Verifications of HMO/PPO Insurances
- Working with EMR Meditech programs
- Closed batch and count cash balances daily
- Scanning documents daily.
Patient Services
Texas Health Physicians
01.2015 - 01.2016
- Scheduling appointments for different clinics
- Bilingual translation and taking all spanish calls
- Using Allscripts and Epic programs
- Working with Excel and Centricity
- Scheduling physicals and follow up for patients.
Medical Front Desk
Tots and Tykes Pediatrics
01.2011 - 01.2014
- Patient check in and out
- Collect copays and balance of prior insurance owed
- Process WID Med and Encounter Pro for scheduling, Scanning, and all patient information
- Confirm eligibility with insurance
- Bilingual Translation for Spanish speaking patients
- Close batch at end of the day.
Front Desk Combo
St Jude Cancer Center
10.2008 - 10.2010
- Responsible for creating new patient charts
- Patient check in and check out
- Pulling and filing medical records daily
- Ensure that patients arrive at the correct department with necessary records and billing Information (Infusion department only)
- Scheduled weekly schedules
- Answering multi-line phones and directing each to proper department
- Bilingual Translation for Spanish speaking patients.
Front Desk
Valora Medical Group
01.2021
- Scheduling appointments for different clinics
- Bilingual translation and taking all spanish calls
- Using Allscripts and Epic programs
- Working with Excel and Centricity
- Scheduling physicals and follow up for patients.
Bilingual translation and taking all spanish calls
Bright Stars Pediatrics
01.2019
- Working with EMR Athena programs
- Closed batch and count cash balances daily
- Check in and check out patients
- Scheduling appointments at check out.
Skills
Front Office Support
Listening Skills
Administrative Skills
Cash Handling
Guest Services
Registration
Office Organization
Front Office Support
CPT codes
Languages
Spanish
Certification
CPR Certificate
Timeline
Front Desk Medical Receptionist
Texas Health Womens Care
12.2024 - Current
Wellness Coordinator
Diagnostic Clinics Medical Group
12.2023 - Current
Front Desk
Arlington Perinatal
01.2022 - 11.2023
Front Desk
Valora Medical Group
01.2021
Administration / COVID19 Vaccine Clinic
Houston Methodist Hospital
01.2020 - 01.2021
Bilingual translation and taking all spanish calls
Bright Stars Pediatrics
01.2019
Front Bilingual translation and taking all spanish calls
Key Whitman Eye Center
01.2016 - 09.2018
Patient Services
Texas Health Physicians
01.2015 - 01.2016
Medical Front Desk
Tots and Tykes Pediatrics
01.2011 - 01.2014
Front Desk Combo
St Jude Cancer Center
10.2008 - 10.2010