Bud Burney
Mont Belvieu
Summary
Dedicated customer service professional with expertise in account management and effective communication. Proven ability to resolve customer complaints and foster positive relationships, driving satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Strategic Customer Representative
Sunbelt Rentals, Inc.
Mont Belvieu
12.2018 - Current
- Assisted customers with equipment rental inquiries and product selection.
- Managed customer accounts and processed rental agreements efficiently.
- Provided detailed product demonstrations to enhance customer understanding.
- Resolved customer complaints and issues promptly to ensure satisfaction.
- Collaborated with team members to streamline rental processes and improve service.
- Educated customers on safety protocols and equipment usage guidelines.
- Trained new staff on customer service standards and company policies.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided product and service information to customers.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Maintained customer records in company database.
- Monitored customer accounts for changes or updates.
Education
High School Diploma -
Stephenville High School
Stephenville, TX05-2004
Skills
- Customer service
- Account management
- Rental processing
- Product knowledge
- Team collaboration
- Problem solving
- Effective communication
- Assertiveness
- Call handling
- Customer service excellence
Timeline
Strategic Customer Representative
Sunbelt Rentals, Inc.
12.2018 - Current
High School Diploma -
Stephenville High School