John Sawyer
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Sunbelt Rentals, excelling in strategic customer relationship management and cross-functional collaboration. Adept at building long-term partnerships and driving sales growth through effective negotiation. Recognized for leadership skills and a keen eye for detail, consistently enhancing customer service efficiency and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Strategic Customer Representative
Sunbelt Rentals
Brownsburg, IN
04.2022 - Current
- Customer Relationship Management
- Strategic Planning and Implementation
- Cross- Functional Collaboration
- Sales Support and Presentations
- Leadership Liaison
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
Senior ERS
Sunbelt Rentals
Brownsburg, IN
05.2017 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
City Letter Carrier
USPS
Indianapolis, IN
2015 - 03.2017
- Delivered mail and packages efficiently across designated routes, ensuring timely service to residents.
- Maintained accurate records of deliveries and pickups, enhancing tracking and accountability.
- Operated postal equipment, including sorting machines and handheld devices, to streamline mail processing.
- Assisted in training new carriers on delivery protocols and safety procedures, fostering a cohesive team environment.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05-2002
Skills
- Team Leadership and Mentoring
- Key Account management and growth strategies
- Negotiation and contract management
- Building long term partnerships with businesses
- Business to business relationship building
- Forecasting and KPI tracking of revenue of project phases
- Contracting pricing and strategies
- Cross selling and upselling services
- Compliance with company policies
- Eye for detail and natural born leader
Timeline
Strategic Customer Representative
Sunbelt Rentals
04.2022 - Current
Senior ERS
Sunbelt Rentals
05.2017 - 04.2022
City Letter Carrier
USPS
2015 - 03.2017
High School Diploma -
Perry Meridian High School