Hi, I’m
Buddy Humphries
Austin,TX
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Ambitious Java Developer versed in following established procedures and working under little or no supervision. Offering technical expertise in programming analysis, application analysis and design. Excellent team player with in-depth knowledge of development tools and languages.
Overview
4
years of professional experience
1
Certification
Work History
Everi
Software Instructor
02.2023 - Current
Job overview
- Attends professional development technology courses to increase knowledge base and learn new information.
- Uses lectures, demonstrations and discussions to instruct students individually and in small groups.
- Process software and hardware by coordinating user setups, installations and upgrades.
- Plans and implements curriculum to teach up-to-date technology to handful of students.
- Designed classes on software usage for compliance employees.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Planned and implemented curriculum to teach up-to-date technology to 15 students
- Facilitated computer lab of 15 people computer use and designed appropriate and specialized lesson plans
TCS
Technical Support Specialist
02.2022 - 02.2023
Job overview
- Assisted customers in identifying issues and explained solutions to restore
service and functionality.
- Explained technical information in clear terms to non-technical individuals
to promote better understanding.
- Responded to support requests from end users and patiently walked
individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following
support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Serviced customer account and technical needs across 50+ daily calls,
consistently meeting productivity and quality goals. - Delivered Tier-3 support and SME input to internal and external customers
- Documented faults and bugs for referral to development staff for use in updates
Wipro Technologies
Triage Specialist
01.2021 - 02.2022
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques on over 50 customers per day
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Volt Workforce Solutions
Fraud Prevention Specialist
04.2019 - 06.2020
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Documented support interactions for future reference.
- Resolved 35+ technical support inquiries per day.
- Assigned system permissions and set up computers to assist with onboarding new employees
Education
General Assembly Austin, TX
Bachelor Of Computer Science from Full-stack Development
07.2020
Skills
- Microsoft Windows and Office
- System Performance Assessment
- JS Frameworks: React, Angular, Vue
- Technical Support
- Test Planning and QA
- Technical Writing
- Programming Languages: Java, C#, Net, Python
- Complex Problem-Solving
- Software Design
- Testing Documentation
- Performance Analysis
Certification
- Full-Stack Development, General Assembly - Jul - Oct 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Instructor
Everi
02.2023 - Current
Technical Support Specialist
TCS
02.2022 - 02.2023
Triage Specialist
Wipro Technologies
01.2021 - 02.2022
Fraud Prevention Specialist
Volt Workforce Solutions
04.2019 - 06.2020
General Assembly
Bachelor Of Computer Science from Full-stack Development
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