Buddy Mello
Middleburg,FL
Summary
Operations and service strategist with a strong focus on optimizing workflows and improving team dynamics. Expertise in route planning, customer communication, and regulatory compliance, consistently delivering quality service while controlling costs and fostering a culture of accountability and performance excellence.
Overview
13
13
years of professional experience
Work History
Delivery Driver
DoorDash
Mesa, AZ
11.2024 - 06.2026
- Provided dependable last-mile delivery service for residential and business customers while maintaining accuracy, professionalism, and customer-focused communication.
- Planned efficient routes and managed delivery timing to support dependable service in a demanding environment.
- Strengthened customer satisfaction through prompt, accurate deliveries, and clear communication on each order.
- Maintained safe, compliant vehicle operations in high-traffic areas while meeting service quality and delivery timelines.
Principal
Buddy Mello LLC dba Sober Living Management Group
Mesa, AZ
12.2022 - 06.2025
- Advised prospective sober living home operators, building relationships and guiding them through successful business establishment.
- Directed the acquisition of local and state business licenses, ensuring full compliance with Arizona Department of Health requirements.
- Maintained regulatory compliance programs to mitigate risk and support operational stability.
Executive Director
J&J Sober Living AZ
Gilbert, AZ
10.2022 - 03.2024
- Partnered with organizational leadership and the board of directors to guide operational strategy and strengthen business direction.
- Directed fiscal practices that supported responsible spending, cost control, and long-term organizational sustainability.
- Led staff through organizational change by maintaining clear communication, steady expectations, and team engagement.
- Maintained regulatory awareness and compliance practices to reduce risk and protect operating stability.
- Led fundraising initiatives that secured resources for program development, service expansion, and organizational growth.
Vice President of Operations
J&J Sober Living LLC
Gilbert, AZ
01.2013 - 12.2020
- Identified workflow inefficiencies and implemented practical operational improvements that strengthened daily execution.
- Improved profitability by aligning performance standards, resource use, and operational efficiency with business priorities.
- Introduced technology-enabled processes to automate work, reduce labor demands, and increase team efficiency.
- Increased productivity by standardizing business processes around operational priorities and performance expectations.
- Used operational reporting and key performance data to support sound business decisions.
Fragrance Director/Sales Specialist
LVMH- Christian Dior Parfums
09.2016 - 05.2017
- Coached team members to enhance service consistency and elevate sales execution.
- Strengthened team collaboration through regular communication and aligned goals.
- Resolved operational and customer service issues with practical solutions that improved productivity and daily workflow.
- Tailored training support to individual performance needs, enhancing staff readiness.
Fragrance Specialist- Jo Malone London
Saks Fifth Avenue
Phoenix, Arizona
08.2015 - 09.2016
- Delivered exceptional customer service, fostering lasting client relationships.
- Engaged customers with interpersonal skills to foster loyalty and enhance their brand experience.
- Maintained accurate inventory records for fragrances, facilitating timely stock replenishment and product availability.
- Developed marketing materials such as flyers, posters, and brochures to effectively promote fragrances and attract clientele.
Education
Diploma - General Studies
Lake Havasu High School
Lake Havasu City, AZ05-1998
Coursework in Kinesiology -
Arizona State University
Tempe, AZSkills
- Route planning
- Delivery optimization
- Logistics coordination
- Load management
- Delivery metrics
- Fuel efficiency
- Quick judgment
- Punctual deliveries
- Customer satisfaction
- Customer service
- Task prioritization
- Expense tracking
- Safety compliance
- Troubleshooting
- Route planning
- Collaboration
- Clear messaging
- Conflict resolution
- Mentoring
- Training others
- Adaptability
- Business operations
- Customer rapport
- Adaptability
Timeline
Delivery Driver
DoorDash
11.2024 - 06.2026
Principal
Buddy Mello LLC dba Sober Living Management Group
12.2022 - 06.2025
Executive Director
J&J Sober Living AZ
10.2022 - 03.2024
Fragrance Director/Sales Specialist
LVMH- Christian Dior Parfums
09.2016 - 05.2017
Fragrance Specialist- Jo Malone London
Saks Fifth Avenue
08.2015 - 09.2016
Vice President of Operations
J&J Sober Living LLC
01.2013 - 12.2020
Diploma - General Studies
Lake Havasu High School
Coursework in Kinesiology -
Arizona State University