Buffy Berger
Grants Pass,Oregon
Summary
Results-oriented Supervisor experienced in leading and managing teams to enhance operational efficiency. Achieved significant improvements in team dynamics and productivity through effective communication and conflict resolution. Committed to fostering a collaborative work environment that empowers employees to contribute to organizational success.
Overview
28
28
years of professional experience
Work History
Person in Charge
Safeway
Grants Pass, Oregon
10.2025 - Current
- Supervised daily store operations and ensured compliance with safety standards.
- Trained new employees on customer service best practices and store procedures, improving team readiness and service quality.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Established strong relationships with customers through effective communication techniques.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Managed inventory levels and organized stockroom for efficient product access.
- Implemented new processes to streamline workflow, reducing time spent on routine tasks.
- Monitored employee performance to uphold quality standards and provide targeted coaching.
- Guided and supported personnel during training sessions.
- Identified training needs within the team and developed appropriate training plans.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Performed routine inspections of equipment to ensure optimal safety conditions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled confidential information with discretion and integrity at all times.
- Complied with company policies, objectives and communication goals.
Assistant Store Manager
Rite Aid
Grants Pass, Oregon
07.2022 - 08.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to improve customer service quality and satisfaction.
- Assisted in inventory management and stock replenishment processes.
- Developed promotional displays to attract customers and promote sales.
- Resolved customer complaints and provided effective solutions promptly.
- Conducted routine audits to uphold cleanliness and organization standards, ensuring a positive shopping environment.
- Collaborated with upper management on strategic planning initiatives.
- Implemented training programs for new hires to enhance team performance.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning and executing merchandising initiatives to enhance store operations and drive sales.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Relief Assistant Manager
Fred Meyer
Grants Pass, Oregon
01.2015 - 01.2020
Barista
Coffee Heaven
Cave Junction, Oregon
01.2005 - 01.2006
Table Games Dealer/Floor Supervisor
Blue Lake Casino
Blue Lake, California
01.2002 - 01.2004
Area Lead
Kmart
Mckinleyville, California
01.2000 - 01.2002
Yard Laborer
Louisiana Pacific CO.
Samoa, California
01.1998 - 01.2000
Education
BACHELORS OF ART - ENVIRONMENTAL STUDIES, Psychology
ASHFORD UNIVERSITY
SAN DIEGO, CALIFORNIASkills
- Budget Management
- Inventory management
- Staff supervision
- Decision-making
- Onboarding Programs
- Sales Tactics
- Performance management
- Process management
- Standard Operating Procedures
- Workflow management
- Task delegation
- Performance Review
- Conflict resolution
- Process improvement
- Operational Safety
- Safety protocols
- Compliance Standards
- Training and mentoring
- Coaching
- Employee motivation
- Relationship management
- Interpersonal communication
- Effective communication
- Teamwork
- Team management
- Team building
- Collaboration Tools
- Adaptability
- Time management
- Multi-tasking
- Self-Motivated
- Goal oriented
- Problem solving
- Exceptional Problem Solving
- Complex Problem-solving
- Decision-making
- Negotiation
- Verbal communication
- Active listening
- Expectation setting
- Innovative practices
- Waste reduction
- Department organization
- Leadership
- Effective leadership
- Workflow management
- Task delegation
- Process monitoring and improvement
- Training and mentoring
- Coaching
- Policy enforcement
- Process management
- Goal oriented
References
- Brenda Coatsworth, Pharmacy Technician, Fred Meyer, 661-314-3316
- Jamie Kinstler, High School Teacher, Illinois Valley High School, 541-218-1017
- Jen Avery, CVS Assistant Store Manager, 541-450-2818
Volunteer Experience
Raptor Creek Farms, 05/01/18, 08/31/18
Professional Achievements
Bachelors of Art in Environmental Studies, Ashford University, San Diego, California, Psychology, 3.68, Dean’s List entire academic career
Timeline
Person in Charge
Safeway
10.2025 - Current
Assistant Store Manager
Rite Aid
07.2022 - 08.2024
Relief Assistant Manager
Fred Meyer
01.2015 - 01.2020
Barista
Coffee Heaven
01.2005 - 01.2006
Table Games Dealer/Floor Supervisor
Blue Lake Casino
01.2002 - 01.2004
Area Lead
Kmart
01.2000 - 01.2002
Yard Laborer
Louisiana Pacific CO.
01.1998 - 01.2000
BACHELORS OF ART - ENVIRONMENTAL STUDIES, Psychology
ASHFORD UNIVERSITY