Jodi Herrerra
Spokane,WA
Summary
Results-driven Person in Charge known for high productivity and efficient task completion. Specialize in team leadership, operational management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team harmony. Committed to leveraging these skills to contribute positively to organizational goals.
Overview
2
2
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Person in Charge
Safeway
Spokane, Washington
12.2023 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels and restocked shelves as needed.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored product displays to maintain company merchandising standards.
- Conducted regular inspections to ensure cleanliness and organization of store areas.
- Collaborated with management to implement process improvements for customer service.
- Performed routine inspections of equipment to ensure optimal safety conditions.
- Provided guidance and support for personnel as needed.
- Tracked inventory levels and placed orders as needed to maintain adequate supplies.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Handled confidential information with discretion and integrity at all times.
- Assisted in recruiting, interviewing, hiring, onboarding, disciplining, evaluating, coaching, mentoring and terminating employees.
- Implemented new processes or procedures when necessary to improve workflow.
- Monitored performance of employees to ensure quality standards were met.
- Identified training needs within the team and developed appropriate training plans.
- Established strong relationships with customers through effective communication techniques.
- Conducted regular staff meetings to discuss progress on projects and upcoming tasks.
- Documented all relevant information related to job responsibilities in an organized fashion.
- Collaborated with other departments to coordinate efforts for successful project completion.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Implemented quality control measures, significantly reducing error rates.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Negotiated with suppliers to secure cost-effective resources.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Streamlined workflow processes, reducing project completion times.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Implemented new operational procedures, increasing efficiency.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Icc
Safeway
Spokane, Washington
12.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bitburg Germany High School
Bitburg, GermanySkills
- Inventory management
- Staff training
- Process improvement
- Customer service
- Team collaboration
- Retail operations
- Budget management
- Conflict resolution
- Performance monitoring
- Effective communication
- Time management
- Problem solving
- Leadership development
- Data analysis
- Motivation skills
- Staff development
- Effective leadership
- Staff discipline
- Human resources management
- Change management
- Expectation setting
- Goal oriented
- Processes and procedures
- Team building
- Complex Problem-solving
- Inventory oversight
- Priority management
- Industrial hygiene
- Negotiation
- Policy enforcement
- Training and mentoring
Certification
Large equipment certifications.
Timeline
Person in Charge
Safeway
12.2023 - Current
Icc
Safeway
12.2023 - Current
Bitburg Germany High School