MD JEWEL RANA
ALEXANDRIA
Summary
Intend to work in a Challenging and Competitive environment where strog Sense of responsibilities is required and my Capabilities can be efficiently utilized, where dignity of work provides job satisfaction and the place of work provides potential avenues for and Learning a top level in the organization.
Leadership and team management skill Ability to coordinate with appropriate stakeholder Self motivated and able to work under stress Excellent communication skill
Overview
16
16
years of professional experience
Work History
Person in Charge
BJ's Wholesale Club
Alexandria
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels and conducted regular stock assessments for accuracy.
- Resolved customer inquiries and concerns to maintain a positive shopping experience.
- Collaborated with team members to achieve store goals and promote a cohesive work environment.
- Provided guidance and support for personnel as needed.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Identified training needs within the team and developed appropriate training plans.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented campaigns and promotions to help with developing goods and services.
OPERATION MANAGER
CVS PHARMACY
FALL CHURCH
10.2021 - Current
- Customer service
- Register operating/Cash handling
- Sales Reporting
- Stocktaking
- Inventory and BOH accuracy
- Developed strategic initiatives to enhance customer service and employee engagement.
- Managed inventory systems to optimize stock levels and reduce waste effectively.
- Created reports that tracked key performance indicators related to operations objectives.
- Developed, implemented, and enforced operational policies and procedures.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
Manager
EMINENCE MANAGEMENT LIMITED
Kilburn
01.2013 - 06.2017
- Pay Roll.
- Till Operation.
- Sales Reporting.
- Stocktaking.
- Inventory.
- Led team in daily operations and project management initiatives.
- Coordinated training sessions for staff to improve operational efficiency.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager
JVK FOODS LIMITED
LONDON
03.2010 - 12.2012
- Pay Roll.
- Till Operation.
- Sales Reporting.
- Stocktaking.
- Inventory.
- Led team in daily operations and project management initiatives.
- Analyzed market trends to inform business strategy and decision-making.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
Education
Masters of Business Administration - Management
University of Wales
01.2012
Bachelor of Business Administration - Marketing, Human Resources of Management
Asian University of Bangladesh
01.2009
International English Language Testing System -
British council
Dhaka, Bangladesh07.2006
Skills
- Leadership and team management skill
- Inventory management
- Customer service
- Team collaboration
- Sales reporting
- Performance monitoring
- Time management
- Staff development
- Conflict resolution
- Motivation skills
- Ability to coordinate with appropriate stakeholder
- Self motivated and able to work under stress
- Excellent communication skill
- Workflow management
- Project management
Accomplishments
- Masters of Business Administration (MBA), University of Wales, Management, 2012
- Bachelor of Business Administration (BBA), Asian University of Bangladesh, Marketing, Human Resources of Management, 2009
- International English Language Testing System (Academic), British council, Dhaka, Bangladesh, 07/29/06, Overall Band Score-5.5
Target Job
Any, U.S.A
Professional Highlights
MBA, 9
References
References available upon request.
Timeline
Person in Charge
BJ's Wholesale Club
09.2024 - Current
OPERATION MANAGER
CVS PHARMACY
10.2021 - Current
Manager
EMINENCE MANAGEMENT LIMITED
01.2013 - 06.2017
Manager
JVK FOODS LIMITED
03.2010 - 12.2012
Masters of Business Administration - Management
University of Wales
Bachelor of Business Administration - Marketing, Human Resources of Management
Asian University of Bangladesh
International English Language Testing System -
British council