Buffy R. Goad
Heber Springs,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
20
20
years of post-secondary education
Work History
Licensed Insurance Producer
Ed LaSyone
Heber Springs, AR
05.2017 - Current
- Contacting potential customers via phone, email, and text
- Quoting auto, home, life, and health insurance policies, explaining coverage and different types of policies for each line of business, quoting various business policies including general liability as well as artisan policies and property insurance, taking payments via phone call as well as in office transaction including cash, check, and credit card payments
- Selling and servicing various insurance products
- Completing loan applications for vehicles, boats, and recreational vehicles
- Explaining the loan process
- Explaining and completing applications for auto, home, life, health, business, and recreational vehicle insurance
- The only producer on staff to quote and write home flood policies through NFIP website, also updating policies within NFIP system
- Tracking daily, weekly, and monthly sales via Excel spreadsheet.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Worked remotely at various times.
Adjunct Instructor
Arkansas State University Beebe
Heber Springs, AR
08.2011 - 05.2017
- Professor 501-362-1212
- Classes taught: Intro to Sociology, Intro to Criminal Justice, Intro to Policing, Criminal Profiling, Community Policing, Social Problems, Statistics and Statistics Lab.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
- Improved student performance by defining clear goals and communicating performance metrics.
- Advised students in academic matters to improve successful course completion.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Used technological equipment to enhance process of students' learning.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
- Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
- Applied multitude of valid methods to employ and assess students' understanding of content.
- Demonstrated superb organization skills in classroom and with student records with specific attention to school policies for documentation.
- Organized time, space and resources to balance advanced instruction, challenging workloads and stringent deadlines.
- Displayed professional demeanor and served as role model for students.
- Used Excel to keep accurate records of students' attendance and grades.
- Developed online class shell for each class taught to deliver Power Point presentations, quizzes, syllabus, discussion questions for students, and establish remote learning.
Tutor
Arkansas State University Heber Springs
Heber Springs, AR
03.2007 - 05.2011
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Developed student confidence through positive reinforcement strategies.
Claims Service Representative
GEICO
Fredericksburg, VA
03.1996 - 11.1999
- Took initial reports from both policyholders and claimants involved in auto accidents
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Explained policy coverage and limits
- Determined liability
- Settled bodily injury claims
- Handled subrogation with other insurance companies
- Identified and assisted in the investigation of fraudulent claims
- Handled arbitrary claims
- Took recorded statements from policyholders, claimants, and witnesses
- Spoke with police involved when necessary
- Provided service and information to policy holders and claimants about the claims process
- Set up appointments for outside adjusters, policyholders, and claimants for estimations, rental cars, and repairs.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Investigated accidents or incidents to determine cause and extent of damages.
- Updated claims system to track claim status and provide relevant information to other department.
- Maintained accurate and up-to-date records of claim information for future reference.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Claims Interviewer
GEICO
Fredericksburg, VA
05.1996 - 11.1996
- Took initial reports from both policyholders and claimants involved in auto accidents
- Explained policy coverage and limits
- Provided service and information to policy holders and claimants about the claims process
- Set up appointments for outside adjusters, policyholders, and claimants for estimations, rental cars, and repairs.
- Conducted interviews with participants to assess liability.
Education
High School Diploma -
Kirby High School
Memphis, TN 09.1988 - 06.1992
Associate of Arts -
Arkansas State University At Beebe
Heber Springs, AR 08.2006 - 05.2008
Bachelor of Arts - Criminology
Arkansas State University
State University, AR 08.2008 - 12.2009
Master of Arts - Sociology
Arkansas State University Graduate School – State University
Jonesboro, AR 08.2009 - Current
Skills
Quotes and sales
Property insurance
Claims reporting systems
Life insurance
Policy renewals
Auto insurance
Client needs analysis
Remote Learning
Curriculum Creation
Payment collection
Goal-setting
Materials Preparation
Online instruction
Public speaking
Employee training
Online training experience
Coverage assessments
Documentation review
Accident investigations
Claims
Great mathematical skills
Documentation abilities
Reporting skills
Excellent administrative abilities
Insurance industry experience
Multitasking Abilities
Additional Information
- Licenses: , Property and Casualty Insurance Producer for the State of Arkansas Life Insurance Producer for the State of Arkansas Health Insurance Producer for the State of Arkansas Notary Public
- Awards:Activities and Awards Gamma Beta Phi – served as both Membership Secretary and President of the Heber Springs chapter. Organized events and fundraisers for charitable organizations both local and national. Conducted regular monthly meetings with organization members and faculty advisor. Organized a faculty and staff appreciation banquet for the ASU-Heber Springs campus and gave out awards to faculty and staff members for the service to the school. Presided over monthly meetings. Attended state and national conventions as a representative of ASU Heber Springs. Golden Key International Honor Society Who’s Who Among Students in Junior Colleges Chancellor’s List Vice Chancellor’s List Cum Laude Graduate
Timeline
Licensed Insurance Producer
Ed LaSyone
05.2017 - Current
Adjunct Instructor
Arkansas State University Beebe
08.2011 - 05.2017
Master of Arts - Sociology
Arkansas State University Graduate School – State University
08.2009 - Current
Bachelor of Arts - Criminology
Arkansas State University
08.2008 - 12.2009
Tutor
Arkansas State University Heber Springs
03.2007 - 05.2011
Associate of Arts -
Arkansas State University At Beebe
08.2006 - 05.2008
Claims Interviewer
GEICO
05.1996 - 11.1996
Claims Service Representative
GEICO
03.1996 - 11.1999
High School Diploma -
Kirby High School
09.1988 - 06.1992