Buhle Tembuso Sukati
Snohomish,WA
Summary
Results-oriented Product & Operations Leader with a strong background in Economics and Project Management. Proven ability to scale products and manage end-to-end supply chains, driving significant growth. Expertise in product strategy and stakeholder engagement, enhancing customer experience and aligning initiatives with business objectives.
Overview
13
13
years of professional experience
Work History
Operations Manager
Herby Treat
01.2019 - Current
- Company Overview: Small business specializing in collagen supplements and hair fertilizer, supplying OK Foods stores across Eswatini.
- - Built and scaled end-to-end operations, overseeing product development, procurement, distribution, and supplier partnerships.
- - Negotiated supply agreements with OK Foods retail stores, ensuring consistent product placement and availability.
- - Implemented process efficiencies that reduced costs and improved profit margins while maintaining high product quality.
- - Led brand strategy and customer engagement initiatives, increasing brand recognition and revenue growth.
- - Managed financial operations, inventory forecasting, and performance metrics to ensure sustainable business growth.
Customer Service Consultant
Swazi MTN
04.2017 - 08.2019
- - Spearheaded customer engagement strategies that directly influenced product adoption and retention, exceeding organizational performance targets.
- - Analyzed customer data to identify usage trends and recommend product enhancements, improving adoption of value-added services.
- - Partnered with sales and product teams to optimize customer journeys, resulting in improved satisfaction scores and increased service revenue.
- - Championed customer feedback loops to inform future product development, aligning business goals with evolving customer needs.
Supervisor – Cash Loans
Sithulele Investment
03.2016 - 05.2017
- - Directed and managed the loan application and approval process, ensuring accuracy, compliance, and efficiency in service delivery.
- - Implemented risk evaluation frameworks to assess borrower profiles, reducing default rates and improving loan portfolio quality.
- - Designed tailored financial solutions based on customer needs and data insights, increasing customer satisfaction and repeat borrowing.
- - Collaborated with internal teams to develop process improvements that reduced turnaround time by streamlining documentation and verification.
- - Trained and supervised junior staff, instilling a culture of customer service excellence and adherence to operational standards.
- - Prepared financial performance reports for senior leadership, supporting strategic decision-making and growth planning.
Travel Consultant
Bon Voyage Africa & Inter Tour Travel Services
01.2013 - 01.2015
- - Provided end-to-end travel management solutions, including itinerary planning, ticketing, visa support, and accommodation booking.
- - Analyzed client preferences and budgets to recommend customized travel packages, resulting in a 30% increase in customer satisfaction and referrals.
- - Negotiated with airlines, hotels, and suppliers to secure competitive pricing and partnerships, improving business profitability.
- - Managed client accounts and resolved travel-related issues quickly, building long-term customer relationships.
- - Conducted market research on travel trends and customer behavior to guide package development and service offerings.
- - Promoted new services through upselling and cross-selling strategies, contributing to business revenue growth.
Education
MSc - Economics
Near East University
01.2021
BCom - Economics & Project Management
Regent Business School
01.2018
Diploma - Tourism Management
Swaziland College of Technology
01.2013
Skills
- Product development strategy
- Operational excellence
- Innovation with customer focus
- Data-informed decisions
- Profit and loss oversight
- Supply chain optimization
- Building strategic partnerships
- Market analysis and research
- Agile methodologies and lean practices
- Leadership across functions
- KPI and metrics management
Accomplishments
- - Scaled Herby Treat into a retail supplier for OK Foods, managing operations and securing partnerships that expanded market reach.
- - Increased customer adoption of value-added services at MTN by leveraging data analysis and customer profiling, driving measurable growth.
Languages
Turkish
Elementary
English
Native or Bilingual
French
Elementary
Timeline
Operations Manager
Herby Treat
01.2019 - Current
Customer Service Consultant
Swazi MTN
04.2017 - 08.2019
Supervisor – Cash Loans
Sithulele Investment
03.2016 - 05.2017
Travel Consultant
Bon Voyage Africa & Inter Tour Travel Services
01.2013 - 01.2015
MSc - Economics
Near East University
BCom - Economics & Project Management
Regent Business School
Diploma - Tourism Management
Swaziland College of Technology