BUKOLA AJAYI
Dallas,TX
Summary
Experienced Scrum Master with a proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management, and sprint planning. Highly organized in managing complex projects with multiple deadlines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development, and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Scrum Master
Speedway Petroleum Company
Woodbridge, NJ
07.2018 - 04.2023
- With a keen ability to understand and build complex product deliveries by implementing a scaled Agile environment and supporting Product owners to remove impediments and backlogs and help teams adopt Agile Methodology
- Facilitate team’s planning and tracking activities while coaching in Agile principles
- Coordinate all Scrum Ceremonies including Sprint planning, Daily Standups, Sprint Reviews, Sprint Retrospectives, Story Grooming, and Release Planning
- Lead the team effort towards continuous improvements
- Liaising between developers and project stakeholders fostering quality communications between engineering disciplines
- Manage sprint backlog items and tasks
- Removed impediments that were obstructing the team from achieving team goals
- Brought in Agile best practices such as continuous Integration, Jira tracking, transparency, and product visioning
- Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported
- Tracked Projects Performance against Projects Plans and gave weekly status updates to the team
- Facilitated team and cross-team Retrospectives to build good working relationships among agile teams.
Customer Service Representative
Worldwide Flight Services
Newark, NJ
01.2015 - 06.2018
- Customer Focused professional with advanced level reservation and customer service skills
- Proficient in effectively managing daily correspondences and operational tasks to exceed customers’ expectations
- Hardworking, disciplined, and reliable problem solver dedicated to promoting organizational efficiency
- Delivered Exceptional service to every Customer through active engagement, effective listening, and well-developed interpersonal skills
- Identified the needs of customers promptly and efficiently
- Identified gaps in different processes and implement process improvement initiatives across the department
- Utilized Customer Relationship Management (CRM) software to gather and analyze customer information
- Identified and eliminated redundancies in work-order management processes
- Worked on the production of end-user training materials in accordance with recognized best practices
- Interacting directly with customers and team members to maintain a high level of customer service.
Education
B.S. - Business Management
Kean University, Union
09.2011 - 05.2014
Skills
Impediment Remover Agile estimation and planning Facilitate Meetings Conflict Resolution Stakeholder Management Software Development Lifecycle Coaching Agile Practice Delivery Management Project Tracking & Management Shielding the team Creating communication channelsTechnical SkillsAgile Scrum MS Visio JIRA UML MS Office Suite RDBMS Quality Center MS Project CSM
Project Management
Risk identification
Public speaking
Waterfall methodology
Written Communication
Teamwork and Collaboration
Attention to Detail
Interpersonal Communication
Teambuilding
Decision-Making
Data Entry
Development team trainings
Accomplishments
- Certifications:
- Professional Scrum Master 1
- Data Analytics
- Business Analytics
Timeline
Scrum Master
Speedway Petroleum Company
07.2018 - 04.2023
Customer Service Representative
Worldwide Flight Services
01.2015 - 06.2018
B.S. - Business Management
Kean University, Union
09.2011 - 05.2014