Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BUKOLA AJAYI

Dallas,TX

Summary

Experienced Scrum Master with a proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management, and sprint planning. Highly organized in managing complex projects with multiple deadlines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development, and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Scrum Master

Speedway Petroleum Company
Woodbridge, NJ
07.2018 - 04.2023
  • With a keen ability to understand and build complex product deliveries by implementing a scaled Agile environment and supporting Product owners to remove impediments and backlogs and help teams adopt Agile Methodology
  • Facilitate team’s planning and tracking activities while coaching in Agile principles
  • Coordinate all Scrum Ceremonies including Sprint planning, Daily Standups, Sprint Reviews, Sprint Retrospectives, Story Grooming, and Release Planning
  • Lead the team effort towards continuous improvements
  • Liaising between developers and project stakeholders fostering quality communications between engineering disciplines
  • Manage sprint backlog items and tasks
  • Removed impediments that were obstructing the team from achieving team goals
  • Brought in Agile best practices such as continuous Integration, Jira tracking, transparency, and product visioning
  • Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported
  • Tracked Projects Performance against Projects Plans and gave weekly status updates to the team
  • Facilitated team and cross-team Retrospectives to build good working relationships among agile teams.

Customer Service Representative

Worldwide Flight Services
Newark, NJ
01.2015 - 06.2018
  • Customer Focused professional with advanced level reservation and customer service skills
  • Proficient in effectively managing daily correspondences and operational tasks to exceed customers’ expectations
  • Hardworking, disciplined, and reliable problem solver dedicated to promoting organizational efficiency
  • Delivered Exceptional service to every Customer through active engagement, effective listening, and well-developed interpersonal skills
  • Identified the needs of customers promptly and efficiently
  • Identified gaps in different processes and implement process improvement initiatives across the department
  • Utilized Customer Relationship Management (CRM) software to gather and analyze customer information
  • Identified and eliminated redundancies in work-order management processes
  • Worked on the production of end-user training materials in accordance with recognized best practices
  • Interacting directly with customers and team members to maintain a high level of customer service.

Education

B.S. - Business Management

Kean University, Union
09.2011 - 05.2014

Skills

Impediment Remover Agile estimation and planning Facilitate Meetings Conflict Resolution Stakeholder Management Software Development Lifecycle Coaching Agile Practice Delivery Management Project Tracking & Management Shielding the team Creating communication channelsundefined

Accomplishments

  • Certifications:
  • Professional Scrum Master 1
  • Data Analytics
  • Business Analytics

Timeline

Scrum Master

Speedway Petroleum Company
07.2018 - 04.2023

Customer Service Representative

Worldwide Flight Services
01.2015 - 06.2018

B.S. - Business Management

Kean University, Union
09.2011 - 05.2014

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BUKOLA AJAYI