Bulgamaa Amarsaikhan
Chicago,IL
Overview
6
6
years of professional experience
Work History
Waitress
Shogun Japanese Restaurant
Rockford, IL
12.2022 - 01.2024
- Welcome guests with a friendly and professional demeanor.
- Be well-versed in the menu, including ingredients, preparation methods, and any daily specials.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Checking for Customer Satisfaction
- Keep the dining area clean and well-organized
- Upselling and Recommending
- Knowledge of Point of Sale (POS) Systems
- Stay calm and composed during busy periods, managing multiple tables efficiently.
- Work collaboratively with other staff members to create a positive and cohesive team environment.
Restaurant Hostess
Prairie Brewing Company
Rockford, IL
11.2020 - 03.2022
- Welcome guests as they arrive, providing a friendly and professional demeanor
- Ensure the waiting area is clean, organized, and comfortable for guests.
- Liaise with serving staff, kitchen staff, and management to coordinate table turnover and optimize seating efficiency.
- Keep an organized reservation book, recording details accurately.
- Answer phone calls professionally, assisting with reservations and providing information.
- Ensure the overall ambiance of the entrances and waiting area is welcoming.
Shift Lead Manager
Ann Taylor Loft
Rockford, IL
03.2018 - 04.2020
- Identify areas for improvement and implement strategies to enhance customer satisfaction.
- Understand and map the customer journey to identify touchpoints and potentials pain points.
- Work with various departments (sales, marketing, product development, etc..) to ensure a cohesive and consistent customers experience.
- Train employees on customer service best practices and the importance of delivering a positive customer experience.
- Develop and implement processes to resolve customer issues and complaints efficiently and effectively
- Understand and work with POS systems
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
Education
Bachelor of Arts - Psychology - Ongoing
University of Illinois At Chicago
Chicago, IL2025
High School Diploma -
Guilford High S
Rockford, IL2018
Skills
Interpersonal communication
Problem solving
Multitasking
Adaptability
Organization
Timeline
Waitress
Shogun Japanese Restaurant
12.2022 - 01.2024
Restaurant Hostess
Prairie Brewing Company
11.2020 - 03.2022
Shift Lead Manager
Ann Taylor Loft
03.2018 - 04.2020
Bachelor of Arts - Psychology - Ongoing
University of Illinois At Chicago
High School Diploma -
Guilford High S