Bulgamaa Amarsaikhan
Chicago,IL
Summary
Overview
6
6
years of professional experience
Work History
Waitress
Shogun Japanese Restaurant
12.2022 - 01.2024
- Welcome guests with a friendly and professional demeanor.
- Be well-versed in the menu, including ingredients, preparation methods, and any daily specials.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Checking for Customer Satisfaction
- Keep the dining area clean and well-organized
- Upselling and Recommending
- Knowledge of Point of Sale (POS) Systems
- Stay calm and composed during busy periods, managing multiple tables efficiently.
- Work collaboratively with other staff members to create a positive and cohesive team environment.
Restaurant Hostess
Prairie Brewing Company
11.2020 - 03.2022
- Welcome guests as they arrive, providing a friendly and professional demeanor
- Ensure the waiting area is clean, organized, and comfortable for guests.
- Liaise with serving staff, kitchen staff, and management to coordinate table turnover and optimize seating efficiency.
- Keep an organized reservation book, recording details accurately.
- Answer phone calls professionally, assisting with reservations and providing information.
- Ensure the overall ambiance of the entrances and waiting area is welcoming.
Shift Lead Manager
Ann Taylor Loft
03.2018 - 04.2020
- Identify areas for improvement and implement strategies to enhance customer satisfaction.
- Understand and map the customer journey to identify touchpoints and potentials pain points.
- Work with various departments (sales, marketing, product development, etc..) to ensure a cohesive and consistent customers experience.
- Train employees on customer service best practices and the importance of delivering a positive customer experience.
- Develop and implement processes to resolve customer issues and complaints efficiently and effectively
- Understand and work with POS systems
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
Education
Bachelor of Arts - Psychology - Ongoing
University of Illinois At Chicago
Chicago, IL2025
High School Diploma -
Guilford High S
Rockford, IL2018
Skills
Interpersonal communication
Problem solving
Multitasking
Adaptability
Organization
Timeline
Waitress
Shogun Japanese Restaurant
12.2022 - 01.2024
Restaurant Hostess
Prairie Brewing Company
11.2020 - 03.2022
Shift Lead Manager
Ann Taylor Loft
03.2018 - 04.2020
Bachelor of Arts - Psychology - Ongoing
University of Illinois At Chicago
High School Diploma -
Guilford High S
Similar Profiles
Haley DeforeHaley Defore
Restaurant Hostess at Shogun Japanese Restaurant And Sushi BarRestaurant Hostess at Shogun Japanese Restaurant And Sushi Bar
Takahide UenoTakahide Ueno
Chef at Shogun Restaurant Japanese Steak HouseChef at Shogun Restaurant Japanese Steak House
Rosey WareRosey Ware
Waitress at Shogun Japanese Steak HouseWaitress at Shogun Japanese Steak House