Jessica Burbank
Wilmington,NC
Summary
Detail-oriented technical writer, with an active DoD Secret Clearance, with a strong background in documentation management and technical research. Known for creating user-friendly manuals, schematics, and guides, while collaborating with cross-functional teams to ensure accuracy and clarity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Operator
BudgetCloset LLC
Wilmington, NC
01.2010 - Current
- Managed daily operations, ensuring efficient workflow and quality service delivery.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Streamlined inventory management processes to reduce costs and improve efficiency.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Built strong relationships with clients, fostering loyalty and repeat business, with over 10 thousand repeated customers.
Technical Writer
Digitized Schematic Solutions. Web Design
Warner Robins, GA
03.2023 - 02.2025
- Developed and maintained, thousands of comprehensive documentation for complex technical processes and products.
- Collaborated with cross-functional teams to gather information and ensure accuracy in content delivery.
- Created user manuals, installation guides, and online help documentation for software applications.
- Implemented feedback from subject matter experts to enhance clarity and usability of technical documents.
- Collaborated with cross-functional teams to gather and analyze content requirements.
Total Loss Claims Adjuster
GEICO, Government Employees Insurance
Macon, GA
09.2021 - 03.2023
- Evaluated total loss claims to determine settlement values and ensure compliance with industry standards.
- Collaborated with policyholders and service providers to facilitate effective communication throughout claims process.
- Analyzed documentation and evidence to assess claim validity, identifying discrepancies and potential fraud.
- Trained junior adjusters on best practices for claims handling and customer service excellence.
- Developed streamlined workflows to improve claim processing efficiency and enhance customer satisfaction.
- Successfully Processed on average over 1 million in payments to customers.
Skills
- Business management and development
- Technical writing expertise
- Technical research
- Workflow Analysis
- Documentation management
- Database management
- Documentation protocol design
- SGML, Contenta, Oracle, etc
- Understanding Schematics
- Adobe photoshop
- Assembly instructions
- HTML and CSS basics
Certification
- Clearance - Secret - Department of Defense
Timeline
Technical Writer
Digitized Schematic Solutions. Web Design
03.2023 - 02.2025
Total Loss Claims Adjuster
GEICO, Government Employees Insurance
09.2021 - 03.2023
Owner/Operator
BudgetCloset LLC
01.2010 - Current