Burim Duka
General Contracting Director
Staten Island,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Operations
Expert Maintenance Corp
03.2003 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Established and monitored quality assurance standards to achieve operational excellence.
- Organized and detail-oriented with a strong work ethic.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Skills
Multitasking Abilities
Staff hiring
Workforce Planning
Problem-Solving
Staff Management
Strategic Planning
Attention to Detail
Department Oversight
Training Management
Employee Relations
Risk Mitigation
Operations Management
Problem-solving aptitude
Schedule Management
Quality Assurance
Time management abilities
Strategic planning and execution
Performance Improvement
Certification
NYC DOB CONSTRUCTION SUPERINTENDENT 26702
Timeline
NYC DOB CONSTRUCTION SUPERINTENDENT 26702
05-2018
Director of Operations
Expert Maintenance Corp
03.2003 - Current