Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Burim Duka

General Contracting Director
Staten Island,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Operations

Expert Maintenance Corp
03.2003 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Defined, implemented, and revised operational policies and guidelines.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Organized and detail-oriented with a strong work ethic.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Skills

undefined

Certification

NYC DOB CONSTRUCTION SUPERINTENDENT 26702

Timeline

NYC DOB CONSTRUCTION SUPERINTENDENT 26702

05-2018

Director of Operations

Expert Maintenance Corp
03.2003 - Current

Similar Profiles

CREATE PROFILE
Burim DukaGeneral Contracting Director