Darrien Bruner
Charlotte,NC
Summary
Accomplished Director of Operations at Dermatology, Laser & Vein Specialists, I excel in operational efficiency and leadership, significantly enhancing organizational productivity. My expertise in problem-solving and multitasking, coupled with a knack for fostering professional growth, has led to substantial improvements in operational cohesiveness and team morale.
Overview
4
4
years of professional experience
Work History
Director of Operations
Dermatology, Laser & Vein Specialists
12.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks in accordance with business objectives.
- Mentored team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
- Reported issues to higher management with great detail.
Medical Billing Supervisor
Dermatology, Laser & Vein Specialists
08.2022 - 12.2023
- Submitted electronic and paper claims to insurance companies, including Commercial Policies and Medicare to collect medical payments.
- Managed a team of medical billers, providing guidance and support for their professional development.
- Collaborated with physicians and other healthcare providers to resolve complex billing issues promptly.
- Successfully maintained a high level of team morale and engagement, fostering a positive work environment that encouraged collaboration and dedication to providing top-notch medical billing services.
Medical Biller
Dermatology, Laser & Vein Specialists
01.2022 - 08.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Patient Relations Specialist
Dermatology, Laser & Vein Specialists
06.2020 - 01.2022
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Conducted regular follow-up calls to monitor patient progress and address any lingering concerns or questions.
- Collaborated with healthcare providers to ensure optimal patient care and communication.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC06-2020
Skills
- Operational Efficiency
- Effective leader
- Problem-solving abilities
- Multitasking Abilities
- Manage operations
- Professionalism
Timeline
Director of Operations
Dermatology, Laser & Vein Specialists
12.2023 - Current
Medical Billing Supervisor
Dermatology, Laser & Vein Specialists
08.2022 - 12.2023
Medical Biller
Dermatology, Laser & Vein Specialists
01.2022 - 08.2022
Patient Relations Specialist
Dermatology, Laser & Vein Specialists
06.2020 - 01.2022
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
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