Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

BURTON JEAN

Brooklyn,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. As well as being an Creative Finance graduate offering strong analytical and abstract reasoning skills. Excellent history of managing complex data. Well-versed in business operations, strategic planning and market analysis. Track record of positive academic performance and superior numerical and analytical skills.

Overview

6
6
years of professional experience

Work History

Member Service Representative

YMCA of Greater New York
08.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Educated and engaged customers with new bank products and services.
  • Resolved customer issues through thorough dispute investigation.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Created and maintained detailed database to develop promotional sales.

Inventory Specialist

Ace Inventory
05.2022 - 04.2023
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Director of Site Operations

The Palace
06.2019 - 01.2020
  • Built and maintained strong relationships with internal and external partners.
  • Conducted daily site audits to identify successes and failures and formulate improvement plans.
  • Delivered feedback and improvement recommendations to enhance guest experiences.
  • Accomplished multiple tasks within established timeframes.
  • Created schedules and hours for staff
  • Ordered and billed for supplies
  • Planed and organized events on short notice
  • Collaborating and developing relations with catering company

Education

BBA - Finance

Baruch College
New York, NY
05-2019

Associate of Science - Business Administration

Kingsborough Community College
Brooklyn, NY
01-2016

Skills

  • Product Sales
  • Banking operations support
  • Financial transactions
  • Database maintenance
  • Dispute resolution
  • Customer service
  • Microsoft Excel
  • Microsoft Office
  • System Administrations
  • Scrum
  • Asana
  • Adobe Photoshop

Languages

English
Native or Bilingual
French
Professional Working
Spanish
Elementary

Interests

  • Financial Markets
  • Coding and Programming
  • Artificial Intelligence (AI) and Machine Learning
  • Volunteering
  • Watching Movies and TV Shows
  • Gym Workouts
  • Music
  • Cooking
  • Team Sports
  • Playing Sports
  • Participating in fundraising events to support local charities, schools, or community projects




Timeline

Member Service Representative

YMCA of Greater New York
08.2023 - Current

Inventory Specialist

Ace Inventory
05.2022 - 04.2023

Director of Site Operations

The Palace
06.2019 - 01.2020

BBA - Finance

Baruch College

Associate of Science - Business Administration

Kingsborough Community College

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