Summary
Overview
Work History
Education
Skills
Timeline
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Burton Spear

Pompano Beach,Florida

Summary

Dynamic Service Technician with extensive experience at JMB Repairs to move onto, owning & operating, Burton Commercial Kitchens. Excelling in equipment diagnostics and customer relationship management. Proven track record in enhancing customer satisfaction through effective troubleshooting and preventive maintenance. Skilled in installation and repair, demonstrating strong attention to detail and commitment to safety in all operations.

Overview

45
45
years of professional experience

Work History

Service Technician

(OWNER) Burton Commercial Kitchens
10.2020 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Service Technician

JMB REPAIRS
08.2005 - 09.2020
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Master Welder

Artistic Welding
02.1980 - 01.2003
  • Supported company growth by completing specialized training in advanced welding technologies and applications.
  • Expanded company''s service offerings by mastering multiple welding methods, including MIG, TIG, and stick welding techniques.
  • Streamlined fabrication processes with expert interpretation of blueprints and schematics for accurate assembly.
  • Bolstered company reputation by consistently delivering projects that met or exceeded client expectations in terms of quality, cost, and timeliness.

Education

Master Welder - Welding

Atlantic Vocational Technical Center
06-1981

Skills

  • Installation and repair
  • Preventive Maintenance
  • Troubleshooting skills
  • Problem and issue resolution
  • Repair techniques
  • Equipment troubleshooting
  • Professional and courteous
  • Diagnostics expertise
  • Customer relationship management
  • Equipment demonstration
  • Verbal and written communication
  • Emergency response
  • Warranty repair

Timeline

Service Technician

(OWNER) Burton Commercial Kitchens
10.2020 - Current

Service Technician

JMB REPAIRS
08.2005 - 09.2020

Master Welder

Artistic Welding
02.1980 - 01.2003

Master Welder - Welding

Atlantic Vocational Technical Center

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