Bruce Words Jr.
Milwaukee,WI
Summary
Targeted Case Manager versed in mental health disorders with focused experience understanding common personal struggles among underserved populations. Assists consumers requiring assistance through referrals to local community programs and healthcare providers. Excellent network of mental health and social services contacts and resources.
Overview
12
12
years of professional experience
Work History
Targeted Case Manager Team Lead
La Causa
09.2019 - Current
- Developed and implemented comprehensive case management plans to address consumer needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted consumers in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
Targeted Case Manager
La Causa
02.2013 - 09.2019
- Provided support to program consumers by arranging services and sourcing relevant services.
- Adhered to strict confidentiality guidelines to protect consumer information.
- Informed program consumers of community resources, mental health counseling and job placement services.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Studied mental health disorders and common personal struggles.
Crisis Stabilizer
La Causa
09.2011 - 02.2013
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
Education
Bachelor of Arts - Community Education
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Care Coordination
- Patient Support
- Family Education
- Regulatory Compliance
- Client Advocacy
- Interdisciplinary Collaboration
- Resource Management
- Crisis Intervention
Timeline
Targeted Case Manager Team Lead
La Causa
09.2019 - Current
Targeted Case Manager
La Causa
02.2013 - 09.2019
Crisis Stabilizer
La Causa
09.2011 - 02.2013
Bachelor of Arts - Community Education
University of Wisconsin - Milwaukee
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