Avery Horn
Customer-focused professional with over 11 years of experience in customer service, fitness management, sales, and team leadership, along with 3 years of security experience in a fast-paced hospitality environment. Proven ability to build lasting client relationships, lead teams, increase sales, resolve customer concerns, and deliver exceptional service. Recognized for strong communication skills, professionalism, reliability, and the ability to thrive in fast-paced environments. Adept at training staff, managing daily operations, and creating positive customer experiences.
Professional fitness expert with proven a track record in guiding clients towards achieving their health and wellness goals. Known for personalized training programs, strong motivational skills, and commitment to results. Adaptable team player with focus on collaboration and effective communication. Skilled in strength training, cardiovascular conditioning, and nutritional guidance.
Experienced with creating individualized fitness plans that cater to diverse client needs. Utilizes a blend of strength training, cardio workouts, and nutritional advice to promote health and well-being. Track record of successfully motivating clients and adapting programs to achieve fitness goals.
Work History
Personal Trainer / Fitness Instructor
4 Years 6 Months- Delivered high-quality customer service while coaching members to achieve health and fitness goals.
- Built strong client relationships that fostered long-term retention and satisfaction.
- Build strong client relationships that encourage long-term retention and satisfaction.
- Deliver high-quality customer service while coaching members toward their health and fitness goals.
- Educate clients on nutrition, wellness, and healthy lifestyle habits.
- Motivated clients through personalized coaching and established accountability measures.
Fitness Manager / Personal Trainer
10 Years 7 Months- Managed daily club operations, enhancing member experience through attentive service.
- Developed customized fitness programs tailored to individual client needs.
- Conducted consultations to increase personal training memberships via relationship-based sales.
- Supervised fitness floor activities and maintained a welcoming, professional environment.
- Led large group fitness classes and maintained high member engagement.
- Managed daily club operations while ensuring an exceptional member experience.
- Worked closely with staff to improve customer satisfaction and member retention.
- Collaborated with staff to boost customer satisfaction and retention rates.
- Ensured facility cleanliness, safety, and compliance with company standards.
Front Desk Associate / Personal Trainer
1 Year 11 Months- Acted as the first point of contact for employees and visitors.
- Managed multi-line phone systems and scheduled appointments, ensuring smooth operations.
- Answered multi-line phone systems and scheduled appointments efficiently.
- Maintained accurate scheduling records and administrative documentation to support efficient workflows.
- Ensured the facility remained clean, organized, and welcoming.
- Engaged with coworkers to enhance teamwork and communication. to provide efficient daily operations.
Fitness Instructor
1 Year- Led group fitness classes, fostering a motivating and inclusive atmosphere that enhanced participant engagement.
- Demonstrated proper exercise techniques, ensuring safety and promoting effective workout practices among members.
- Educated members on nutrition and healthy lifestyle choices, empowering them to make informed health decisions.
- Built strong rapport with clients through encouragement and consistent communication.
Security Officer
3 Years 1 Month- Ensured safety for guests, employees, and property through proactive monitoring and quick response.
- Responded quickly to emergencies and customer concerns while remaining calm under pressure.
- Collaborated with law enforcement and emergency responders during incidents.
- Conducted routine patrols and monitored activities to reduce safety risks.
- Used strong observation and conflict-resolution skills to de-escalate situations professionally.
- Provided exceptional guest service while consistently enforcing company policies to maintain order.
Education
Skills
PROFESSIONAL STRENGTHS
- - 11+ years of customer service and client-facing experience.
- - Leadership experience managing daily operations and motivating teams.
- - Proven sales experience with memberships and wellness products.
- - Excellent communication and interpersonal skills.
- - Strong organizational and multitasking abilities.
- - Professional, dependable, and adaptable in fast-paced environments.
- - Committed to delivering exceptional customer experiences and building long-term relationships.