Bylli Wion
Edmond
Summary
Dynamic customer service professional with 26 years of experience, seeking a Customer Service Team Leader role. Proven track record in resolving complex customer issues, enhancing client satisfaction, and maintaining high service standards. Expertise in conflict resolution, active listening, and effective communication, with a strong ability to lead and motivate teams to achieve organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Taylor Corporation
North Mankato, MN
01.2021 - Current
- Facilitate customer account inquiries, ensuring timely and accurate responses to enhance client satisfaction.
- Liaise with vendors to obtain and relay current shipping information and tracking details to customers, maintaining transparency in order fulfillment.
- Address and resolve customer concerns regarding statements and invoices, contributing to effective issue resolution and improved billing accuracy.
Medical Scheduler
Mercy Health
Edmond, OK
01.2020 - 01.2021
- Coordinated appointments and schedules to align with physicians’ availability and patient needs.
- Responded promptly and courteously to scheduling inquiries, maintaining high standards of customer service.
- Facilitated the transfer of patient medical information to pharmacies for prescription fulfillment.
Assistant Radiographer
American Piping Inspection
Oklahoma City, OK
01.2019 - 01.2020
- Delivered detailed client consultations to clarify radiographic findings, enhancing client comprehension and satisfaction.
- Assisted the lead radiographer in conducting pipeline weld inspections, strictly adhering to safety and quality protocols.
- Operated a mobile film development unit, efficiently processing radiographic films to ensure timely and precise evaluations.
Housewife
Housewife / Career Pause
Vici, OK
01.2011 - 01.2019
- Managed time effectively to meet deadlines and adjust priorities in a dynamic environment.
- Made informed decisions promptly, ensuring adherence to a consistent set of standards.
- Demonstrated strong listening and delegation abilities, effectively anticipating and preparing for potential challenges.
Customer Service Representative
Pikepass
Oklahoma City, OK
01.2002 - 01.2011
- Managed customer inquiries and processed transactions, ensuring detailed documentation and follow-up actions.
- Maintained accurate records of customer communications, documenting inquiries and resolutions.
- Addressed service and billing disputes, completing contractual documentation and executing service terminations as needed.
- Utilized software to enhance operational efficiency and support technology upgrades in customer service.
Data Entry II
Hiland Dairy/Farm Fresh
Chandler, OK
01.1999 - 01.2002
- Processed and coordinated customer dairy orders using computer systems and telephonic communications, ensuring accurate and timely shipments.
- Verified order details and communicated with store managers to resolve discrepancies, maintaining a high standard of customer service and reliability.
Education
Associate of Science - Medical
Ultimate Medical Academy
Clearwater, FL05.2017
Skills
- Order Entry
- Communication Skills
- Microsoft Office
- Microsoft Excel
- Conflict Resolution
- Problem-Solving
- Empathy
- Active Listening
- Product Knowledge
- Time Management
- Adaptability
Certification
Dean’s List 2015
Timeline
Customer Service Representative II
Taylor Corporation
01.2021 - Current
Medical Scheduler
Mercy Health
01.2020 - 01.2021
Assistant Radiographer
American Piping Inspection
01.2019 - 01.2020
Housewife
Housewife / Career Pause
01.2011 - 01.2019
Customer Service Representative
Pikepass
01.2002 - 01.2011
Data Entry II
Hiland Dairy/Farm Fresh
01.1999 - 01.2002
Associate of Science - Medical
Ultimate Medical Academy