Jonathan Hobbs
Highlands Ranch,CO
Summary
Proactive Customer Service and Sales Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative II
Mohawk Industries
10.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Entered orders into computer database system.
- Contributed to annual store sales of $284,000 over 3 years.
- Recent Sales service center set up and design.
Sales Specialist
A World of Tile
10.2015 - 09.2019
- Daily interaction with perspective homeowners, general contractors and interior designers in regards to current and upcoming home projects.
- Daily interaction with warehouse, and corporate personnel in reference to existing orders, and freight transfers.
- Warehouse duties, including loading customer orders, fork lift operation, and palatalization of orders.
- Stocking of weekly auto fill merchandise.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Drove team revenue totals by bringing in top sales numbers.
Insurance Agent
Aflac
02.2016 - 01.2017
- Sold accidental death and supplemental medical insurance to individuals and affinity groups within assigned territory using consultative selling techniques.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Obtained underwriting approval by completing application/enrollment for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
AEP Agent
SelectQuote
09.2015 - 02.2016
- Enrollment of Medicare Plan clients.
- Communicated effectively via telephone and email with prospective clients.
- Updated, entered and reviewed applications for different aid programs and determined which qualification criteria for individuals.
Master General Agent
American Income Life
11.2010 - 08.2015
- Conducted orientation sessions and organized on-the-job training for new hires, also trained, coached and mentored .
- Organized and coordinated meetings and conference calls with various individuals.
- Customer Service work done with current policy holders.
- Advised customers about new products and assisted customers in determining best insurance product for needs.
- Quoted prices and credit terms to prepare sales contracts.
- Conservation efforts on policy overwriting process.
Education
Associate of Arts - Business
Metropolitan State University of Denver
Denver, CO08.2013
Skills
- Sales Quota Achievement
- Skilled in Microsoft Office
- Oasis
- Spreadsheets
- Order Entry
- Salesforce
- Recruiting
- Cold Calling
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Timeline
Customer Service Representative II
Mohawk Industries
10.2019 - Current
Insurance Agent
Aflac
02.2016 - 01.2017
Sales Specialist
A World of Tile
10.2015 - 09.2019
AEP Agent
SelectQuote
09.2015 - 02.2016
Master General Agent
American Income Life
11.2010 - 08.2015
Associate of Arts - Business
Metropolitan State University of Denver
Similar Profiles
Jason R. HarrisJason R. Harris
Logistic Coordinator/Expeditor at Mohawk IndustriesLogistic Coordinator/Expeditor at Mohawk Industries
Jaime SeguraJaime Segura
BCF Operator/Material Handler at Mohawk IndustriesBCF Operator/Material Handler at Mohawk Industries
PAUL SCHABPAUL SCHAB
TERRITORY SALES MANAGER at Mohawk IndustriesTERRITORY SALES MANAGER at Mohawk Industries