Breyonne Bavis
Cerritos,California
Summary
Results-focused professional with strength in customer service and management skills. Proactive leader with strengths in communication and collaboration. Proficient in leveraging any job title and easily versed in multiple areas of expertise. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes, while working well with others.
Overview
4
4
years of professional experience
Work History
Senior Dispatcher
Marathon Global logistics
Richmond, VA
03.2020 - 01.2022
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
Senior Patient Care Coordinator
HealthCare Partners Medical Group
Costa Mesa, CA
06.2018 - 10.2019
- Scheduled evaluations and procedures for patients.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Communicated with patients to ensure quality of care and develop care plans.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Appeals and Grievances Coordinator
CalOptima
Orange, CA
01.2018 - 03.2018
- Researched disciplinary and grievance issues and recommended optimal courses of action.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contacted customers to gather information and communicate disposition of case, documents interactions.
- Generated written correspondence to customers such as members, providers and regulatory agencies.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.2002
Skills
- Delegating work, Analytical
- Customer relationship management
- Training new hires
- Schedule coordination
- Customer support
- Data entry
- MS Office
- MS Word
- Excel
- Windows
- Outlook
- EMR Systems, Medical billing
- HIPAA
- Escrow & sales
- Debits & credits
Timeline
Senior Dispatcher
Marathon Global logistics
03.2020 - 01.2022
Senior Patient Care Coordinator
HealthCare Partners Medical Group
06.2018 - 10.2019
Appeals and Grievances Coordinator
CalOptima
01.2018 - 03.2018
High School Diploma -
Long Beach Polytechnic High School
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