Summary
Overview
Work History
Education
Skills
Timeline
Byran Edwards

Byran Edwards

Pasadena,MD

Summary

Dynamic Shift Manager at McDonald’s with a strong focus on customer service and employee training. Proven ability to enhance team performance through effective delegation and coaching. Skilled in cash handling and decision-making, ensuring compliance with quality standards while fostering a positive work environment. Committed to optimizing operations and exceeding customer expectations.

Overview

10
10
years of professional experience

Work History

Shift Manager

McDonald’s
08.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.

Carnival Worker

Glen Burnie Carnival
06.2015 - 07.2018

Education

Old Mill High School , Glen Burnie, MD

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling

Timeline

Shift Manager - McDonald’s
08.2019 - Current
Carnival Worker - Glen Burnie Carnival
06.2015 - 07.2018
Old Mill High School - ,

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