Byranshia Clay
Abbeville,LA
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent
San Antonio, TX
02.2023 - 08.2024
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
Customer Service Representative
Teleperformance USA
Shreveport, LA
01.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Patient Care Technician
Belle Teche Nursing And Rehabilitation Center
New Iberia, LA
04.2020 - 12.2020
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Education
General Studies
New Iberia Senior High School
New Iberia, LA05-2017
Skills
- Medical terminology knowledge
- Stress Tolerance
- Medical billing knowledge
- Data entry proficiency
- Strong interpersonal skills
- Policy Adherence
- Appointment Scheduling
Timeline
Healthcare Customer Service Representative
Conduent
02.2023 - 08.2024
Customer Service Representative
Teleperformance USA
01.2021 - 12.2022
Patient Care Technician
Belle Teche Nursing And Rehabilitation Center
04.2020 - 12.2020
General Studies
New Iberia Senior High School
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