Byron Alonzo
Norwalk,CT
Summary
Adept at thriving in high-pressure environments, I leveraged adaptability and customer service excellence at The Whelk to enhance dining experiences. My proactive approach and memory retention significantly improved table turnover rates and customer satisfaction, showcasing my ability to master both hard and soft skills in dynamic settings.
Overview
6
6
years of professional experience
Work History
Busser
Kawani Westport
11.2023 - Current
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Busser and Waiter’s Assistant
The Whelk
06.2021 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Expo, Food Runner and Line Cook
The Spread
11.2019 - 06.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Line Cook
El Segundo Norwalk
06.2018 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Norwalk Community College
Norwalk, CTNorwalk High School
Norwalk, CT06.2021
Skills
- Memory retention
- Customer service excellence
- Dining room cleaning
- Guest service
- Professionalism
- Adaptability
Languages
Spanish
English
Timeline
Busser
Kawani Westport
11.2023 - Current
Busser and Waiter’s Assistant
The Whelk
06.2021 - Current
Expo, Food Runner and Line Cook
The Spread
11.2019 - 06.2021
Line Cook
El Segundo Norwalk
06.2018 - 06.2021
Norwalk Community College
Norwalk High School
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