Byron Billingsley
Hartsville,SC
Summary
I have 15 years of diverse and progressive healthcare experience, having worked in both the private sector and for-profit organizations. As a highly capable managing executive, I have an MBA and am LEAN certified, as well as a CMPE certified member, offering management expertise and proficiencies. My specialization lies in coordinating activities with professionals in large corporate organizations to ensure the efficient and cost-effective day-to-day management of the facility. This includes having servant leadership skills, being great at problem-solving, organizing, supervising staff, business administration, finance, IT, marketing, human resources, financial analysis, and planning. I am skilled in short/long-term planning, communication, and customer service, and can easily adapt to new working conditions and situations, as well as grasp new concepts.
Overview
26
26
years of professional experience
Work History
Director
The Wound Center Healogics/ Carolina Pines Medical Center
11.2017 - Current
- I manage the daily operations of the Wound Center and promote the Wound Center throughout the community and surrounding counties by calling on Primary Care, Podiatrist, Surgeons, and Orthopedic providers and speaking to local organizations such as the Lions Club, Diabetes Fair, Senior Scene, and churches
- Exceeded billing budget over $1,000,000
- Added new service line (HBO) in Q4 of 2022 to be implemented in Q1 of 2023
- Increased overall billing over $2,000,000
- Travel to site location to assist in operational efficiency and mentor new Program Directors
- Awarded Center of Distinction for 2021 – top 25% of Healogics centers in the country during the COVID-19 pandemic and only one of four in the state of South Carolina
- Increased contribution margin from 10.9% to 17.8%
- Named Manager of the Quarter for Carolina Pines Regional Medical Center, Q1-2019 first contract individual to win this award
- Exceeded performance goals of Healing Rate 104% to goal and Patient Satisfaction 102% to goal
- Oversee the billing and reconciliation of the daily charges to ensure accurate billing
- Increased patient volume 107% to goal through my community education
- Added a Part-time and PRN nurse and adjusted schedule regularly to meet the needs of patient volume
- Added a new provider due to increased patient volume from referrals from my community education
Director of Practice Operations
Cookeville Regional Medical Group
11.2015 - 07.2017
- Overseeing Pulmonary, Gastroenterology, Nephrology, Infectious Disease, and Time Share with various specialty services
- Renovated 2 floors of specialty practice to allow for Pulmonary expansion
- On-boarding 2 mid-levels and recruiting Pulmonary and Gastroenterologist
- Maintenance of daily operations and general management of the practices and supervision of Site Managers
- I have developed planning programs, assign and allocate duties to employees, and monitor the activities and operations of all practice components to ensure the practices meet their objectives
- Meets with providers on a monthly basis reviewing all financial outcomes and offering creative ideas for open-ended discussion and improvement
- Improved patient flow by assisting Site Managers in monitoring the practices to ensure appropriate utilization of physician time and staff coverage
- Opened a new Time Share facility that offers a variety of specialty services
- Recruiting practices and developed schedules to meet the needs of the community
Operations Manager
Tennova Physician Services (CHS)
11.2012 - 06.2015
- Overseeing 13 facilities, 30 providers, 10 office managers, 65 staff members, and added 5 new physicians in 2014
- Currently on-boarding a new practice acquisition of a new provider, a mid-level, and 10 staff members
- Ensure that each office practice follows CHS office policies and procedures; adheres to all CHS policies and procedures and local, state and federal laws, rules and regulations; and maintains all HIPAA, OSHA and other standards relating to the operation of a physician office involved in the practice of medicine
- Meets with the providers monthly reviewing all financial outcomes bringing creative ideas for discussion on improvement
- Assisted in the implementation of a new EMR system (Athena)
- Utilizes EMR (Athena) to maximize the daily performance of Providers and closing encounters to ensure billing compliance
- Continues to coach and mentor all practice managers ensuring smooth operational process and flows are maintained allowing for practice success
- Leads the operational task force in regards to onboarding all new providers
Practice Administrator
Plateau Pediatrics
03.2009 - 08.2012
- Company Overview: Largest pediatrics office in Crossville, TN
- Served as practice administrator for the largest pediatrics office in Crossville, TN
- Directed the overall operation and provides executive leadership in a medical group/physician practice
- Responsible for the overall direction of the medical group that includes patient care, physician employment, strategic planning, marketing, and financial performance
- Recommends, develops, and implements improvements of policy and procedures for the practice
- Informs board about current trends, problems, and medical activities to facilitate policymaking
- Oversees efforts for recruitment, development, and performance evaluation of employees
- Oversees the business and financial affairs of the clinic and fiscal management in conjunction with the practice
- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions
- Directs and coordinates formulation of financial programs to provide funding for new or continuing operations and guides changes needed to reach financial goals
- Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies
- Continually monitors operations, programs, and physical properties and initiates appropriate changes
- Works with offsite IT support as their eyes and hands within the building for a 40 workstation, 3-server computer network
- Successfully managed the addition of 4200 square feet while keeping the project under budget
- Cost effective to the practice by analyzing which GPO to use to purchase vaccines
- Largest pediatrics office in Crossville, TN
Specialty Sales Representative
Sanofi-Aventis
06.2006 - 12.2008
- Established a successful record of sales performance for increasing market share and prescription growth for Nasacort AQ (nasal corticosteroid), XYZAL (antihistamine), Actonel (osteoporosis medication), and Ambien CR (sleep medication) calling on internists, allergists, ENT’s, OB/GYN’s and primary care physicians in the Cookeville territory
- Achieved 'League Leader' recognition and ranked #5 in the Southeast region for sales results during the first half of 2008
- Ranked #2 nationally in the Allergy Division for Nasacort AQ market share attainment in 2008
- Promoted to Specialty Sales Representative in October 2007 based on consistent record of results
- Achieved 116% of Nasacort AQ goal attainment in Q3 2008 and finished 2008 at 125% of quota
- Successfully launched Xyzal (antihistamine) in a highly competitive market with no Medicaid formulary coverage
- Earned recognition as a 7-time Power of One Performance Program Award winner
- Generated 115% of quota for Actonel in 2007 and won the Actonel 'Act up' Award as a top performer
- Won the Sales Force Excellence Award for Actonel performance in 2007
Architectural Sales Representative
YKK-AP
08.2003 - 06.2006
- Responsible but not limited to promoting and selling commercial storefront, curtain wall, window wall, and windows to architects and sub-contractors across the state of Tennessee
- Kept accurate, current computer records of inventory needs, evaluated competition in the market, and made presentations to customers and architects
- Sales achievement award for exceeding sales for 2004, percentage of goal – 115%
- Developed and maintained working relationship with approximately 45 customers across the state of TN
- Presentations to architects to promote YKK AP
- Assist in design and spec writing with architects
- Contract negotiations projects ranging to $840,000
- Exceed sales for 2005, percentage to goal – 116%
Contract Sales Representative
Tennessee Glass
05.1999 - 08.2003
- Marketing and sales of commercial glass and storefront
- Responsible for generating sales of over $1Million
- Exceed projection and profit margin each year
- Contract negotiations
- Increase high-profile construction clients from 2 to 8
- Accountable for the entire process of the sale, from finding the initial contact, selling the product to the contractor, scheduling, and delivery to the site
Education
Bachelor of Science - Business Administration and Management
Tennessee Tech University
Cookeville, TN01.1999
Masters of Business Administration -
Western Governors University
01.2020
CMPE - Certified Medical Practice Executive
01.2012
Skills
- Strong negotiation skills
- Client management
- Operational efficiency
- Patient relations
- Client needs assessment
- Decision-making
- Planning and implementation
- Revenue cycle management
- People management
- Medical billing
- Staff training
- Pricing negotiation
- Operations management
- Inventory management
- Practice marketing
- Territory management
- Management
- Organizational development
- Goal setting
- Interpersonal communication
- Complex Problem-solving
Activities
- Voted by my peers as President-elect of the Upper Cumberland Medical Group Management.
- Voted by my peers as the Upper Cumberland Medical Group Management (UCMGMA) Physician Liaison for Cumberland County.
- Member of Medical Group Management Association (MGMA)
Timeline
Director
The Wound Center Healogics/ Carolina Pines Medical Center
11.2017 - Current
Director of Practice Operations
Cookeville Regional Medical Group
11.2015 - 07.2017
Operations Manager
Tennova Physician Services (CHS)
11.2012 - 06.2015
Practice Administrator
Plateau Pediatrics
03.2009 - 08.2012
Specialty Sales Representative
Sanofi-Aventis
06.2006 - 12.2008
Architectural Sales Representative
YKK-AP
08.2003 - 06.2006
Contract Sales Representative
Tennessee Glass
05.1999 - 08.2003
Masters of Business Administration -
Western Governors University
CMPE - Certified Medical Practice Executive
Bachelor of Science - Business Administration and Management
Tennessee Tech University
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