Byron Brasington
Fort Meade,FL
Summary
Motivated Senior Claims Adjuster committed to diligently investigating, evaluating and investigating auto claims for policyholders. Adept at training and supporting new adjusters. Trained and knowledgeable in all state, federal and local laws. Skilled in recognizing potential fraudulent claims.
Overview
7
7
years of professional experience
Work History
Senior Claims Adjuster
Progressive Auto Insurance
06.2023 - Current
- Interviewed claimants and witnesses to gather factual information.
- Acted as a mentor to team members and joined the "CCU Claims Experts team" where I took on the role of providing mentoring and demonstration to potential CCU applicants in shadow sessions.
- Examined photographs and statements.
- Consulted police and hospital records when needed.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Insurance Adjuster
GEICO, Government Employees Insurance
02.2021 - 06.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Dispatch Team Lead
Cotonio's Plumbing and Air
02.2019 - 10.2021
- Worked different stations to provide optimal coverage and meet scheduling goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Service Minds Inc
01.2018 - 02.2021
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
ACA Claims Adjusting Course - All Lines Claims Adjustment
American Insurance College
Lakeland, FL02-2021
Skills
- Regulatory compliance
- Conflict resolution techniques
- Strong interpersonal skills
- Strategic Decision-making
- Staff training
- Highly motivated
- Workflow management
Timeline
Senior Claims Adjuster
Progressive Auto Insurance
06.2023 - Current
Insurance Adjuster
GEICO, Government Employees Insurance
02.2021 - 06.2023
Dispatch Team Lead
Cotonio's Plumbing and Air
02.2019 - 10.2021
Customer Service Representative
Service Minds Inc
01.2018 - 02.2021
ACA Claims Adjusting Course - All Lines Claims Adjustment
American Insurance College
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