Summary
Overview
Work History
Education
Certification
Timeline
Generic

Jennifer Evans

Mentor,OH

Summary

Knowledgeable and dedicated customer service professional with extensive
experience in the insurance industry. Solid team player with outgoing, positive
demeanor and proven skills in establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute to company success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Progressive Auto Insurance
05.2004 - Current
  • Researches and works to verify and/or correct policy issues.
  • Builds and manages collaborative relationships with my team and other departments.
  • Does research to understand customer experience and recommend improvements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Works to ensure team and peers are aware of binding restrictions when implemented.
  • Researches issues and recommends solutions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Researches and works to correct system/underwriting issues.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Associate of Arts -

Lakeland Community College
Kirtland, OH
05-2026

Certification

  • Individual-Resident-Major Lines License - 06/25/2004
  • Personal Lines License - 6/25/2004

Timeline

Customer Service Specialist

Progressive Auto Insurance
05.2004 - Current

Associate of Arts -

Lakeland Community College

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Jennifer Evans