Teirra Brown
Baltimore,MD
Summary
Dynamic Customer Service Specialist with a proven track record at Automated Health Systems Inc., excelling in high-pressure environments. Skilled in relationship building and call management, I effectively resolved escalated issues, enhancing customer loyalty. My expertise in CRM software and strong communication skills contributed to improved service delivery and team training initiatives. I am willing to learn more and enjoy succeeding.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Automated Health Systems Inc.
03.2024 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Warehouse Operations Manager
Amazon
03.2023 - Current
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
Assistant Manager
Five Guys
04.2018 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Representative
Eddie Bauer Fulfillment Services
01.2012 - 11.2017
- Managed high call volume while maintaining a courteous and professional demeanor.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH06-2029
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- CRM software
- Relationship building
- Call management
- Call centers
- Documentation
- Live chat support
Timeline
Customer Service Specialist
Automated Health Systems Inc.
03.2024 - Current
Warehouse Operations Manager
Amazon
03.2023 - Current
Assistant Manager
Five Guys
04.2018 - 02.2023
Customer Service Representative
Eddie Bauer Fulfillment Services
01.2012 - 11.2017
Bachelor of Arts - Human Services
Southern New Hampshire University
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