BYRON BURKETT
Gig Harbor,WA
Summary
Adept at fostering customer loyalty and exceeding satisfaction targets, I leveraged my problem-solving and engine repair skills at Big O Tires to enhance service quality and efficiency. My strong work ethic and ability to multitask in fast-paced environments have been pivotal in mentoring teams and driving service excellence across roles.
Overview
14
14
years of professional experience
Work History
Service Advisor
Big O Tires
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Automotive Technician
Midas Auto Service
07.2016 - 05.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Technician
Haselwood Cheverolet
06.2011 - 06.2016
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Skills
- Customer service
- Changing tires
- Computer skills
- Engine repair
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Service Advisor
Big O Tires
08.2024 - Current
Automotive Technician
Midas Auto Service
07.2016 - 05.2023
Automotive Technician
Haselwood Cheverolet
06.2011 - 06.2016
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