Byron Eaton
Network Technician
Ft. Worth ,TX
Summary
Accomplished Network Technician with a proven track record at Windstream Enterprise, enhancing network reliability and user experience through expert hardware installation, network troubleshooting, and exceptional customer service. Skilled in wireless networking and problem-solving, consistently delivering projects that meet rigorous time and quality standards.
Overview
10
10
years of professional experience
Work History
Network Technician
Windstream Enterprise
12.2014 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Ran cabling and installed data drops for new node installations.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Worked with outside vendors for fiber installations and service.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Dressed and installed fiber cabling and hardware.
- Optimized wireless networks through strategic access point placement, enhancing connectivity throughout the facility.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Network & Communications Management - Information Technology
06.2012
Skills
- Network configuration
- Hardware Installation
- Network Troubleshooting
- Wireless Networking
- Cabling Infrastructure
- Switches and routers
- Networking Hardware Installation
- LAN and WAN Management
- VoIP Systems
- IP Addressing
- VPN Configuration
- Network support
- Hardware and Software Repair
- Diagnostic Testing
- VPN configurations
- Problem-Solving
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Technical Support
- Professional Demeanor
Timeline
Network Technician - Windstream Enterprise
12.2014 - Current
Devry University - Network & Communications Management , Information Technology
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