Byron Matthews
Carlyle Towers Unit Owners Association
Temple Hills,United States
1
Certification
10
years of professional experience
Dependable and customer-focused professional with experience in retail, online grocery shopping, and customer service. Skilled in assisting customers, fulfilling orders accurately, working in fast-paced environments, and collaborating with team members. Friendly, organized, and committed to providing excellent service and a positive shopping experience.
Work History
Management Aide
4 Years- Greeted customers and addressed inquiries about packages and unit information, enhancing customer experience.
- Greeted customers and answered their inquiries regarding packages and unit information
- Acknowledged and greeted guests entering or leaving building, promoting a pleasant environment.
- Maintained vigilance of surroundings to ensure safety and security. and secured cash to minimize loss potential.
Customers Service
2 Years 9 Months- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns effectively.
- Delivered comprehensive customer support to internal and external customers, ensuring timely and accurate assistance.
- Responded to product and service inquiries, recommending additional offerings to engage potential customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
Online Personal Shopper
2 Years- Provided excellent customer service while accurately selecting and preparing online grocery orders.
- Handpicked fresh, high-quality produce, grocery, and household items based on customer preferences.
- Carefully checked product quality, freshness, expiration dates, and accuracy before completing orders.
- Worked efficiently in a fast-paced grocery environment while maintaining attention to detail.
- Assisted customers with questions and provided friendly, helpful service throughout the store.
- Selected appropriate substitutions when products were unavailable while keeping customer satisfaction in mind.
- Properly organized, bagged, and staged grocery orders for convenient customer pickup.
- Followed food safety, sanitation, and proper product-handling procedures.
- Maintained clean, organized shopping and staging areas.
- Collaborated with team members to complete orders on time and create a positive customer experience.
Education
High School Diploma
No Degree - Cyber Security
Skills
Client assistance
Operational Support
Product Quality & Freshness
Food Safety & Sanitation
Order Accuracy
Customer Service
Conflict resolution
Customer & Guest Assistance
Attention to Detail
Fast-Paced Work Environment
Teamwork
High-pressure environment
Certification
LOCKHEED MARTIN & MESA AWARD
Timeline
Management Aide
Carlyle Towers Unit Owners Association
08.2022 - CurrentRead More
Customers Service
Dick Sporting Goods
02.2021 - 11.2023Read More
Online Personal Shopper
Walmart
03.2016 - 03.2018Read More
American University
No Degree from Cyber Security
Read More
Potomac High School
High School Diploma
Read More