Jessica Ramirez
Insight Global LLC
Santa Teresa,USA
1
Language
19
years of professional experience
Professional Case Support Specialist experienced in client assistance and administrative functions. Achieved efficient management of caseloads and coordination of services through effective communication and problem-solving. Focused on delivering collaborative support and adapting to changing conditions to achieve desired outcomes.
Work History
Case Aide
3 Years- Assisted individuals with completing applications and reviewing required documentation.
- Guided individuals in completing applications and reviewing required documentation to enhance submission accuracy.
- Ensured accuracy and completeness of records prior to processing to uphold compliance standards.
- Verified records for accuracy and completeness prior to processing.
- Coordinated with interdisciplinary teams to streamline service delivery and ensure timely support.
Customer Service Professional
2 Years- Facilitated client onboarding by assisting with financial documentation and intake processes.
- Ensured accuracy of tax forms and proper completion to meet regulatory standards.
- Maintained confidentiality of sensitive financial information.
- Coordinated scheduling and front-office tasks to streamline operations and enhance client experience.
Cashier (Full-Time)
6 Years- Processed transactions with accuracy, ensuring daily cash balances were reconciled efficiently.
- Delivered customer service consistently in fast-paced environment, enhancing customer satisfaction.
- Exhibited consistent reliability in work attendance and punctuality.
Education
Bachelor of Arts - Sociology And Language Spanish
Expected graduation: December 2026
Associate of Arts - Criminal Justice
Skills
Benefits processing
Confidential Records Management
Data entry
Policy compliance
Client assistance
Microsoft Office
Attention to Detail & Accuracy
Attention to detail
Client support
Interpersonal communication
Case management
Team collaboration
Communication
Youth development
Languages
Spanish
Native or Bilingual
Timeline
Case Aide
Insight Global LLC
01.2021 - 01.2024Read More
Customer Service Professional
H&R Block
01.2013 - 01.2015Read More
Cashier (Full-Time)
Hernandez Grocery Store
01.2005 - 01.2011Read More
New Mexico State University
Bachelor of Arts from Sociology And Language Spanish
Read More
New Mexico State University
Associate of Arts from Criminal Justice
Read More