Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Byron Norfolk

New York ,NY

Summary

Dedicated Case Manager with expertise in interdisciplinary collaboration and client advocacy. Proven ability to assess needs, create targeted service plans, and ensure continuity of care for vulnerable populations, aiming to drive impactful outcomes in client support.

Overview

9
9
years of professional experience

Work History

Case Manager

Institute for Community Living
New York , NY
08.2023 - Current
  • Advocated for policy changes at state level to support vulnerable populations.
  • Coordinated treatment plans by collaborating with medical professionals.
  • Served as an advocate for clients by attending court proceedings or providing letters of recommendation for housing or employment opportunities.
  • Provided individual and group counseling to clients struggling with mental health issues.
  • Assisted in developing aftercare plans for successful recovery from substance abuse.

Case Manager

Help USA
New York, New York
08.2022 - 11.2022
  • Educated clients on mental health conditions, medications, and self-care techniques.
  • Assisted clients in applying for government benefits like Medicaid and Social Security Disability Insurance.
  • Assessed client needs, developed service plans, and monitored progress towards established goals.
  • Maintained accurate records of client information, program statistics, financial data, and other related documents according to established protocols.
  • Established relationships with local businesses and organizations who provide donations or sponsor special events benefiting homeless individuals served by the shelter.

Technical Service Representative

Altice USA
New York, New York
05.2016 - 09.2020
  • Conducted remote diagnostic sessions to identify customer system issues.
  • Reported recurring problems and trends to management for investigation.
  • Demonstrated problem-solving skills while addressing complex technical issues.
  • Monitored incoming service requests and delivered accurate resolutions on time.
  • Provided regular progress updates on open tickets to customers.
  • Responded promptly to inquiries and requests for assistance.

Education

Bachelor of Science - Criminal Justice

SUNY, Brockport
Brockport, NY
12-2025

Skills

  • Case management
  • Interdisciplinary collaboration
  • Behavioral assessment
  • Care planning
  • Effective communication
  • Crisis intervention

Accomplishments

  • Deans List, SUNY Brockport 2025

Timeline

Case Manager

Institute for Community Living
08.2023 - Current

Case Manager

Help USA
08.2022 - 11.2022

Technical Service Representative

Altice USA
05.2016 - 09.2020

Bachelor of Science - Criminal Justice

SUNY, Brockport

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