Byron Ortiz
Chicago,IL
Summary
Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions & Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Food Runner
Avli
03.2021 - Current
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Provided attentive service and proactively assessed guest needs.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Delivered correct food items to tables according to order documentation.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Food Runner
Rosebud
01.2022 - 04.2022
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Delivered correct food items to tables according to order documentation.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
Busser , Barback
Devon Seafood Grill
06.2018 - 07.2019
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked flexible hours across night, weekend, and holiday shifts.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted in setting up and breaking down bar area for special events.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
CICS Northtown Academy
3900 W Peterson Ave, Chicago, IL 6065905.2020
Skills
- Sense of urgency
- Food Running
- Table clearing
- Team Leadership
- ServSafe Certification
- Problem-Solving
- Flexible and Adaptable
- Organization and Time Management
- Timely food delivery
- Attention to Detail
- Effective Multitasking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Food Runner
Rosebud
01.2022 - 04.2022
Food Runner
Avli
03.2021 - Current
Busser , Barback
Devon Seafood Grill
06.2018 - 07.2019
High School Diploma -
CICS Northtown Academy
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