Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Byron Ponds

Kansas City,MO

Summary

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience

Work History

Delivery Driver

CVS Omnicare
12.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Operations Clerk II

UMB Bank
09.1999 - 02.2023
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Responded to inquiries from callers seeking information.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
  • Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadline targets.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

High School Diploma -

Central High School
Kansas City, MO
06-1989

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Time management
  • Problem-solving
  • Time management skills
  • Loading and unloading
  • Safe driving record
  • GPS operation
  • Equipment operation
  • Vehicle maintenance
  • Clean MVR
  • Current CDL license
  • Skilled forklift operator

Timeline

Delivery Driver

CVS Omnicare
12.2023 - Current

Operations Clerk II

UMB Bank
09.1999 - 02.2023

High School Diploma -

Central High School

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