Byron Turner
Gilmer,TX
Summary
Enthusiastic Claim Specialist, examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.
Experienced and successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 32 years of experience and willingness to take on any challenge.
Licensed in Texas and 15 additional states.
Overview
32
32
years of professional experience
Work History
Claim Specialist
State Farm
07.2018 - Current
- Resolved Homeowners and Commercial claims by approving or denying documentation, calculating benefits due, and determining compensation settlement on thousands of claims over 32 years.
- Assist with training of new claim representatives.
- Ensured legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
- Increased quality customer service by following customer service practices and responding to customer inquiries and directing customers to appropriate resources.
- Protects operations by keeping claims information confidential
- Maintains good relationship with agents and other insurance departments.
- Provides advice to customers regarding claims, rights and insurance processes to prevent disputes.
Claim Trainer Fire
State Farm
04.2015 - 07.2018
- Mentored new hires and experienced claim representatives, resulting in stronger staff development and increased productivity.
- Delivered skill -specific training programs to promote claim representative development.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on Xactimate, ECS and many additional applications.
Pricing Specialist Fire Claims
State Farm
06.2001 - 04.2015
- Surveyed market prices and updated Xactimate price list.
- Researched prices for specialty items and bid only items for claim specialist in the Texas zone.
- Delivered Xactimate training to claim representatives
Fire Reinspector Trainer
State Farm
03.1997 - 06.2001
Claims Specialist
State Farm
07.1991 - 03.1997
Education
BBA - Marketing
Texas A&M University - Commerce
Commerce, TX12.1989
Skills
- Large loss fire and water claims
- Catastrophe claims
- Xactimate trainer
- Claims Adjuster licensed in Texas and 15 additional state
- Ability to learn new software quickly
Affiliations
Kappa Alpha Psi Fraternity Inc.
Longview, TX Girls Fastpitch Softball Association
Timeline
Claim Specialist
State Farm
07.2018 - Current
Claim Trainer Fire
State Farm
04.2015 - 07.2018
Pricing Specialist Fire Claims
State Farm
06.2001 - 04.2015
Fire Reinspector Trainer
State Farm
03.1997 - 06.2001
Claims Specialist
State Farm
07.1991 - 03.1997
BBA - Marketing
Texas A&M University - Commerce
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