Byron Wiggins
Daphne,United States
Summary
An accomplished Project Manager and Career Advisor specialized in working in collaborative environments to devise strategies that improve efficiency. Able to deal firmly and courteously with the public. Skilled in oral and written communication, including maintaining accurate documentation. Proven track record of establishing and maintaining effective working relationships with employees and the public. Experienced in many facets of logistics, business administration, information technology as well as biometrics. Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Unit Career Advisor
United States Air Force
07.2003 - 12.2018
- Developed career and education plans based on individual needs.
- Maintained case files and documented employee career decisions
- Developed and deepened connections with mentees, influencing career and life choices of each targeted program participant.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Wrote contracts for unit employees, working towards satisfactory agreement between leadership, employees and personal goals.
Project and Facility Manager
United States Air Force
07.2003 - 12.2018
- Established and maintained communication with subordinate and lateral commands while coordinating actions affecting the installation of the Access Control System (IACS)
- Directed and monitored biometrics teams while procuring foreign business contracts involving the implementation and improvement of the Defense Biometrics Identification System (DBIDS)
- Utilized office automation, project management, and website development software to configure the development of IACS teams and systems
- Supervised staff of four subordinate staff members in day-to-day activities
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances
- Set and enforced departmental budgets, goals and deadlines
- Oversaw annual budget to handle supply, labor and maintenance needs
Technical Support Systems Analyst
CPSI/Evident
08.2017 - 03.2018
- Analyzed user requirements and prerequisites for software and services while performing related research and analysis guidance
- Prioritized and appropriately escalated issues to ensure timely problem resolution
- Engaged in research and analysis of issues while determining problem-resolution procedures
- Participated in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Resolved malfunctions with systems and programs through troubleshooting and backups
- Participated in infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
Education
MBA - Business Administration And Management
University of Arkansas-Grantham
Little Rock, Arkansas 10.2020 - 10.2022
BBA - Business Administration
Columbia Southern University
Orange Beach, AL 03.2023 - Current
Bachelor of Science -
Columbia Southern University
Orange Beach, AL 06.2016 - 09.2020
Associate of Arts - General Studies
Columbia Southern University
Orange Beach, AL 06.2014 - 07.2015
Skills
- Client Relationship Management (CRM)
- Service Contract Management
- Facility Operations
- Budget management
- Scheduling and Planning
- Key Performance Indicators (KPIs)
- Continuous Quality Improvement (CQI)
- Project management
- Professional Development Training
- Budget Forecasting
- Career Counseling
- Workforce Readiness
Timeline
BBA - Business Administration
Columbia Southern University
03.2023 - Current
MBA - Business Administration And Management
University of Arkansas-Grantham
10.2020 - 10.2022
Technical Support Systems Analyst
CPSI/Evident
08.2017 - 03.2018
Bachelor of Science -
Columbia Southern University
06.2016 - 09.2020
Associate of Arts - General Studies
Columbia Southern University
06.2014 - 07.2015
Unit Career Advisor
United States Air Force
07.2003 - 12.2018
Project and Facility Manager
United States Air Force
07.2003 - 12.2018
Affiliations
Phi Beta Sigma Fraternity, Inc.
F&AM St. John #2
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