Byshandria Edwards

-Help individuals and families find the right insurance coverage to protect their financial well-being, and health.

-Help with clients needs, explain policy options, and guide them through the application and claims processes.

-Help individuals evaluated client needs to recommend suitable insurance products effectively find, understand manage their health insurance coverage

• Ensured data integrity and confidentiality by observing strict state Plan guidelines, eligibility requirements, and adhered to HIPPA/PHI Laws
• Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
• Supports payer research, health care library, and state management
• Provide assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications

• Analyzed daily posts, pictures and other data including effectiveness to govern including ideologies and anything impacting people's rights.
• Maintained strict confidentiality of transcribed data.
• Used content management system to analyze user engagement
• Developed and adhered to exacting transcription quality assurance standards and metrics

• Managed variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained and organized databases of customer information to ensure personalized service.
• Memorized all company products and services to be able to answer customers questions quickly and efficiently.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.