Chenoa Brown
Medina,United States
Summary
Versatile, organized, and disciplined military veteran. Willing to relocate to: Nashville, TN - Tennessee - Chattanooga, TN Authorized to work in the US for any employer
Diligent strong performer with a proven solid background in customer service while working with a team or independently. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Social Security Administration
Jackson, TN
10.2022 - 09.2025
- Customer Service Representatives (CSR) in Social Security Administration Field Offices' play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CSR, a crucial responsibility is to provide the public with information about SSA’s programs and services, reviewing and evaluating information to determine eligibility for the benefits SSA administers, and updating records using SSA’s computer systems.
- This role requires CSRs to make outgoing calls to beneficiaries, after receiving letters from SSA or other government agencies. These calls serve as assessments that assist the CSR in preparing as well as maintaining records and reports in accordance with program guidelines; a CSR also works collaboratively with other State approved programs to identify appropriate services for beneficiaries who may be high risk with challenging predicaments.
Social Work Intern
US Department of Veterans Affairs
Memphis, TN
05.2020 - 05.2021
- Educated clients and family members about home health maker, home health aide and various programs
- Conducted assessments and interviews of veterans to develop level of care needed, once they were referred to the Veterans Affairs Center by their primary care provider for treatment
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Provided emotional support by conferring with family members and others close to veterans to keep them informed of treatment planning progresses
- Communicated effectively with relevant parties and documented case notes within Computerized Patient Record System (CPRS) and Health Share Referral Manager (HSRM) systems.
Operations Manager
UNITED STATES ARMY
01.1995 - 01.2015
- Coached, trained and mentored over 35 personnel through medical evaluation process to ensure proper care and treatment in order to successfully transition
- Monitored personnel accountability and maintenance of equipment for 15 personnel in excess of $10K with zero losses; ensured safety of all personnel assigned under supervision resulting in 5-month incident free
- Trained and mentored junior personnel on best practices in operations management.
- Reinforced participation to all personnel in quarterly educational opportunities resulting in a 100% completion rate; assumed responsibility of 40 personnel in absence in management
Education
Master of Social Work - Social Work, Honor Graduate
University of Memphis
Memphis, TN05-2021
Master of Social Work - Social Work
University of Southern California
Los Angeles, CA12-2018
Bachelor of Arts - Sociology
Ashford University
Clinton, IA01-2015
Skills
- Licensed Notary (3 year)
- Microsoft Office (10 years)
- Mental Health Counseling
- Crisis Intervention
- Records Management
- Cognitive Behavioral Therapy
- Microsoft Outlook
- Case Management
- Customer service
- Crisis Management
- Individual / Group Counseling
- Motivational Interviewing
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Call center experience
- Microsoft outlook
- Escalation management
- Call triaging
Affiliations
Wounded Warrior Project
January 2015 to Present
A group that actively support veterans and service members who incurred a physical or mental injury, illness, or wound while serving in the military on or after September 11, 2001.
Certification
- Transforming Anger: A Certified Specialist in Anger Management (CSAM) Training Course March 2021 to Present Successfully treat anger in clients of all ages-from children to adults. Uncover shame, trauma, and other issues holding a client from controlling anger. Assist client with overcoming the resistance obstructing therapeutic progress. Empower clients to manage their reactions to anger. Utilize clinical tools to uncover the root of your clients' anger, and assist with turning their resistance into acceptance, and fundamentally change their destructive relationship with anger.
- Licensed Cosmetologist June 1995 to July 2028
- Licensed Insurance Producer June 2021 to June 2028
- Life Insurance License
- Life & Health Insurance License
- First Aid Certification
- Driver's License
- Secret Clearance
Languages
Spanish
Elementary
Interests
- Volunteer Work
- Advocacy Campaigns
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Customer Service Representative
Social Security Administration
10.2022 - 09.2025
Social Work Intern
US Department of Veterans Affairs
05.2020 - 05.2021
Operations Manager
UNITED STATES ARMY
01.1995 - 01.2015
Bachelor of Arts - Sociology
Ashford University
Master of Social Work - Social Work, Honor Graduate
University of Memphis
Master of Social Work - Social Work
University of Southern California
Additional Information
- Operations Manager and Military Veteran with a Secret Security Clearance and 20+ years of proven experience in the United States Army. Accomplished measurable results while leading teams of 25 in dynamic, fast - paced environments. Possess a comprehensive background in Personnel Management, Strategic Planning and Staff Development derived from conducting domestic and global operations in Afghanistan and Germany. Managed risk upon multiple lines to protect assets, property, and equipment valued over $900K while meeting the expectations of senior leadership. Possess extensive knowledge in Facilities and Office Maintenance, Hospitality Management and Training. Career supported by pursuit of a Master in Social Work with Concentration in Mental Health and completion of a Bachelor of Arts in Sociology. Areas of expertise include:
- Customer Service
- Team Building
- Career Counseling
- Leadership
- Logistics Coordination
- Training and Development
- Operational Planning
- Organization/Communication
- Records Management
- TECHNICAL SKILLS
- Software: Microsoft Office (2003, 2007, 2010), SharePoint
- Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8
- Typing: 80 Words Per Minute
Awards
PHI Alpha Honor Society
April 2021
The purpose of Phi Alpha Honor Society is to provide a closer bond among students of social work and promote humanitarian goals and ideas. Phi Alpha fosters high standards of education for social workers and invites into membership those who have attained excellence in scholarship and achievement in social work.