Shawn Roberts
Crossville,TN - Tennessee
Summary
Organized Customer Service and Inventory Specialist with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
10
10
years of professional experience
Work History
Inventory Specialist
Best Buy
Farragut, Tennessee
03.2019 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Shift Leader
Krystal
Crossville, TN
01.2018 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Customer Service Specialist
Best Buy
Farragut, Tennessee
03.2017 - 12.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Inventory Specialist
Best Buy
Farragut, Tennessee
09.2015 - 03.2017
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
Fast Food Crew Member
Krystal
Crossville, TN
05.2012 - 08.2015
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Supported great dining and meal experiences for guests.
Education
High School Diploma -
Stone Memorial High School
Crossville, TN05.2014
Skills
- Customer Service
- Merchandise Retrieval and Distribution
- Stockroom Maintenance
- Safety Procedures
- Pricing Inquiries and Validation
- Motivated Team Player
- Payment Processing
- Microsoft Office
- Cleaning and Sanitizing
- Data Entry
- Merchandising and Display
- Customer and Call Response
- Order Fulfillment
- Proficient in Microsoft Office
- Product Tagging and Categorization
- Equipment Operation and Monitoring
- Problem Solving
- Critical Thinking
- Returns and Defective Items Processing
- Shipping and Receiving
- Merchandise Inspection
- Honesty and Integrity
- Customer-Oriented Mindset
Golf
I am new to the golf game, but i enjoy weekend golf trips.
Timeline
Inventory Specialist
Best Buy
03.2019 - Current
Shift Leader
Krystal
01.2018 - 03.2019
Customer Service Specialist
Best Buy
03.2017 - 12.2017
Inventory Specialist
Best Buy
09.2015 - 03.2017
Fast Food Crew Member
Krystal
05.2012 - 08.2015
High School Diploma -
Stone Memorial High School