Mame Fall
Houston,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
8
8
years of professional experience
Work History
Veteran Liaison Officer
Veterans Evaluation Services
Houston, TX
07.2023 - 07.2024
- Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
- Facilitated meetings between internal staff, clients and other external contacts to discuss project requirements and outcomes.
- Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Provided customer service support for customers with questions or technical issues.
- Provided technical support to customers via email and phone.
- Resolved customer complaints in a timely manner.
- Shared feedback with team and offered suggestions for customer experience improvements.
Logistics
U.S Army
08.2020 - 10.2022
- Organized and maintained order documentation.
- Conducted inventory checks and resolved discrepancies.
- Worked with team members to improve process integration and flow.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Kept deliveries on track and provided timely status updates.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Improved lines of communication between company and customers.
- Dispatched local and long-distance carriers daily.
Cashier
Walmart
Bradenton, FL
07.2016 - 03.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
Diploma - Baking And Pastry Arts
Culinary Institute LeNotre
Houston, TX10-2025
Some College (No Degree) - Business
Houston Community College
Houston, TXSkills
- Inspecting Goods
- Coordinating Transportation
- Tracking Inventory Levels and Orders
- Operating Forklifts
- Progress Tracking
- Decision Making
- Problem Solving
- Customer Service
- Employee Training
- Honest and Dependable
- Work Task Prioritization
- Solutions Development
- Verbal and written communication
- Communication improvements
- Attendance guidelines
- Dough Preparation and Baking
- Pastry baking
Timeline
Veteran Liaison Officer
Veterans Evaluation Services
07.2023 - 07.2024
Logistics
U.S Army
08.2020 - 10.2022
Cashier
Walmart
07.2016 - 03.2020
Diploma - Baking And Pastry Arts
Culinary Institute LeNotre
Some College (No Degree) - Business
Houston Community College