Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Lacy

Tornado,WV

Summary

Customer-savvy employee accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

5
5
years of professional experience

Work History

Hostess

Texas Roadhouse
Charleston, West Virginia
03.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Flagger

Cherokee Enterprise
Grafton , West Virginia
03.2021 - 08.2022
  • Patiently directed motorists towards detours and alternate routes.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Used flagging tools such as stop and slow paddle and red flag.

Retail Associate

Goodwill Industries
St. Albans, West Virginia
11.2021 - 03.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Barista

Coal River Coffee Company
St. Albans, West Virginia
08.2018 - 11.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Complied with standards for merchandising, stocking and storing product.

Education

Communications

West Virginia State University
Institute, WV
05.2025

Skills

  • Time Management
  • Guest Greeting and Seating
  • Multi-Line Telephone Systems
  • Guest Inquiries
  • Warm and Welcoming
  • Professional Phone Etiquette
  • Customer Relationships
  • Adaptability and Flexibility

Timeline

Hostess

Texas Roadhouse
03.2022 - Current

Retail Associate

Goodwill Industries
11.2021 - 03.2022

Flagger

Cherokee Enterprise
03.2021 - 08.2022

Barista

Coal River Coffee Company
08.2018 - 11.2021

Communications

West Virginia State University

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Mya Lacy